nnsprv.sys BSOD

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davidsco27
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nnsprv.sys BSOD

Post by davidsco27 » Sat, 10 Dec 2016, 13:55

I see this has been an issue with Panda A/V for at least 2 years and is STILL an issue. I am getting repeated BSOD's on a Windows 10 machine and this Panda System file is the culprit. When are you going to resolve this issue, or should I use another product that isn't this buggy?

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VirusBuster
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Re: nnsprv.sys BSOD

Post by VirusBuster » Mon, 12 Dec 2016, 14:01

What Panda product version are you using?
You can check it in the version.ini file located in the antivirus installation folder
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davidsco27
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Re: nnsprv.sys BSOD

Post by davidsco27 » Mon, 12 Dec 2016, 14:07

Free AV 18

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Re: nnsprv.sys BSOD

Post by VirusBuster » Thu, 15 Dec 2016, 14:49

In order to study the issue we will need a PSInfo and a full dump to be collected

This article explains how to setup your computer so that a 'Complete memory dump' file will be created if the computer crashes.

A Memory dump file contains data from the operating memory recorded over a certain time period. It is a valuable source of information for developers and technical support specialists when troubleshooting abnormal application behaviour. This file is automatically generated after an operating system crash of Microsoft Windows.

How to set up your computer to generate a Complete Memory dump if the computer crashes?

Follow the instructions below.
  1. Open the computer's System Properties dialog. To do so, go to Start – Run, type sysdm.cpl and Press return.
  2. Select the Advanced tab.
  3. Under the section 'Startup and Recovery' select the 'Settings...' button.
  4. Under the section 'System failure' | 'Write debugging information' from the drop down menu select Complete memory dump (if the option is missing select Kernel memory dump)
  5. Click 'OK' to confirm the change.
  6. You must restart the computer for the change to take effect.
The computer will now write the entire contents of the computer's RAM to a dump file if a system crash occurs. This file will be C:\Windows\MEMORY.DMP


A complete memory dump can generate a large file and therefore it is recommended that the file is compressed (e.g., 'zipped up') before transferring from the source computer and/or submitting to Panda’s Technical Support.
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Jorge Torre
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davidsco27
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Re: nnsprv.sys BSOD

Post by davidsco27 » Mon, 02 Jan 2017, 20:56

I didn't set that prior, but it just crashed again, on the same file. This is obviously a long standing problem with your software as there are numerous other posts about it in your forums, so this is not a new issue. Just fix your problem. I will be uninstalling your software and using someone else's until then and telling my clients to do the same Have no time to waste on your incompetence.

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Re: nnsprv.sys BSOD

Post by VirusBuster » Tue, 03 Jan 2017, 15:28

I'm afraid that without the dump file there is nothing we can do to study and resolve the issue
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davidsco27
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Re: nnsprv.sys BSOD

Post by davidsco27 » Tue, 03 Jan 2017, 18:20

Try looking at ALL the other "dump files" from ALL the other same complaints about the SAME problem that you STILL haven't resolved

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Re: nnsprv.sys BSOD

Post by VirusBuster » Tue, 03 Jan 2017, 18:44

I've been looking in the forum for nnsprv.sys related BSODs and they are all from different product version/range with different firewall technology
So they are not valid to study this issue
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davidsco27
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Re: nnsprv.sys BSOD

Post by davidsco27 » Tue, 03 Jan 2017, 18:54

and they're ALL centered around the SAME FILE. As are Google searches for crashes with that file. So, OBVIOUSLY there's a problem with that file and Windows, and has been for years that you STILL haven't resolved

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Re: nnsprv.sys BSOD

Post by davidsco27 » Tue, 03 Jan 2017, 19:12

It would also be nice if every time I logged into this board I wasn't told I "exceeded the number of attempts" which I didn't, since it was one attempt with the correct login info, and then be made to waste my time RE-ENTERING it again along with a useless captcha. But, I realize you're "technology challenged" like most incompetent millenial moron developers

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