[CLOSED] Incorrect Time Online and In CSV Log

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pseasons
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[CLOSED] Incorrect Time Online and In CSV Log

Post by pseasons » Sat, 31 Dec 2016, 06:44

Hi,
I just installed on Thursday, Dec 29th. Right now, it's Friday, Dec 30th at 11:36pm. However,

1. The large font date/time displayed at the top of my online account says it's SATURDAY Dec 31st at 11:36pm. I DO have the country in my online account set to United States (I'm East Coast.)

2. When I look at my Panda Security Process Monitor on my pc, the date/time of the processes in the log is correct, but when I download the log to csv, the timestamps range from 1:19AM to 10:02AM on December 31st.. and it's not even December 31st yet!

Any ideas on how I can correct the date and times on these two things??

UPDATE: I just did another CURRENT log download and realized the timestamps are also off by AM and PM. Not only is the date wrong, but the items in the log go from 11:19AM to 11:45AM on December 31st, but the log is actually covering 11:19PM to 11:45PM on December 30th.

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VirusBuster
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Re: Incorrect Time Online and In CSV Log

Post by VirusBuster » Wed, 04 Jan 2017, 17:48

Can you check that the operating system date and time is correct?
Regards,

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Jorge Torre
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VirusBuster
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Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Incorrect Time Online and In CSV Log

Post by VirusBuster » Wed, 22 Feb 2017, 16:56

Topic closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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