[SOLVED] Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

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ThystePoele
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[SOLVED] Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by ThystePoele » Mon, 13 Feb 2017, 16:53

Dear Panda team,

Some of our users complain they can't install our PowerPoint Addins. Please have a look at Sendsteps.com & Shakespeak.com (the last one is our educational variant of the product).

Gebeurtenissen Meer informatie Datum/tijd Status
--------------------------------------------------------------------------------------------------------------------------------------------------
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (1).exe 24-1-2017 14:04 Geneutraliseerd
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (1).exe 24-1-2017 14:02 Geneutraliseerd
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (2).exe 24-1-2017 14:02 Geneutraliseerd
Computer gevaccineerd Uw computer is gevaccineerd. 24-1-2017 14:00 Gevaccineerd

This only happens when someone has Panda anti virus installed. All other Anti Virus programs do not see our software as a vulnerability.

Thanks,
Thys

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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by VirusBuster » Wed, 22 Feb 2017, 14:08

In order to study and correct this false positive issue we will need you to provide us a password compressed copy of the wrongly detected files
Regards,

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Jorge Torre
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ThystePoele
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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by ThystePoele » Wed, 01 Mar 2017, 15:04

Hi VirusBuster,

Please download the zip here: https://www.wetransfer.com/downloads/a3 ... 249/9021e8

Password is sent in PM.

Regards,
Thys

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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by VirusBuster » Wed, 01 Mar 2017, 16:38

We have created the case 04499592 for this issue
We'll keep you updated
Regards,

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Jorge Torre
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ThystePoele
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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by ThystePoele » Thu, 02 Mar 2017, 13:27

Thanks!

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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by VirusBuster » Thu, 02 Mar 2017, 19:06

The files won't be detected again with the next signature update/synchronization
Regards,

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Jorge Torre
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ThystePoele
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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by ThystePoele » Mon, 06 Mar 2017, 14:30

Perfecto!!

Do I need to submit the new installers with every update?

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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by VirusBuster » Fri, 10 Mar 2017, 12:24

If they are digitally signed it won't be necessary
Regards,

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Jorge Torre
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ThystePoele
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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by ThystePoele » Tue, 14 Mar 2017, 11:08

Thanks VirusBuster. If we run into trouble I know where to find you

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Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.

Post by VirusBuster » Tue, 14 Mar 2017, 11:29

ISSUE SOLVED
Regards,

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