[SOLVED] Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
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- Joined: Mon, 13 Feb 2017, 16:45
[SOLVED] Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
Dear Panda team,
Some of our users complain they can't install our PowerPoint Addins. Please have a look at Sendsteps.com & Shakespeak.com (the last one is our educational variant of the product).
Gebeurtenissen Meer informatie Datum/tijd Status
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Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (1).exe 24-1-2017 14:04 Geneutraliseerd
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (1).exe 24-1-2017 14:02 Geneutraliseerd
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (2).exe 24-1-2017 14:02 Geneutraliseerd
Computer gevaccineerd Uw computer is gevaccineerd. 24-1-2017 14:00 Gevaccineerd
This only happens when someone has Panda anti virus installed. All other Anti Virus programs do not see our software as a vulnerability.
Thanks,
Thys
Some of our users complain they can't install our PowerPoint Addins. Please have a look at Sendsteps.com & Shakespeak.com (the last one is our educational variant of the product).
Gebeurtenissen Meer informatie Datum/tijd Status
--------------------------------------------------------------------------------------------------------------------------------------------------
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (1).exe 24-1-2017 14:04 Geneutraliseerd
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (1).exe 24-1-2017 14:02 Geneutraliseerd
Virus gedetecteerd W32/Exploit.gen Locatie: C:\Users\moder\Downloads\Shakespeak.setup (2).exe 24-1-2017 14:02 Geneutraliseerd
Computer gevaccineerd Uw computer is gevaccineerd. 24-1-2017 14:00 Gevaccineerd
This only happens when someone has Panda anti virus installed. All other Anti Virus programs do not see our software as a vulnerability.
Thanks,
Thys
- VirusBuster
- Official moderator
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- Location: Panda HQ - Bilbao
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
In order to study and correct this false positive issue we will need you to provide us a password compressed copy of the wrongly detected files
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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- Registered user
- Posts: 5
- Joined: Mon, 13 Feb 2017, 16:45
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
Hi VirusBuster,
Please download the zip here: https://www.wetransfer.com/downloads/a3 ... 249/9021e8
Password is sent in PM.
Regards,
Thys
Please download the zip here: https://www.wetransfer.com/downloads/a3 ... 249/9021e8
Password is sent in PM.
Regards,
Thys
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
We have created the case 04499592 for this issue
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 5
- Joined: Mon, 13 Feb 2017, 16:45
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
The files won't be detected again with the next signature update/synchronization
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 5
- Joined: Mon, 13 Feb 2017, 16:45
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
Perfecto!!
Do I need to submit the new installers with every update?
Do I need to submit the new installers with every update?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
If they are digitally signed it won't be necessary
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
-
- Registered user
- Posts: 5
- Joined: Mon, 13 Feb 2017, 16:45
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
Thanks VirusBuster. If we run into trouble I know where to find you
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Sendsteps.setup.exe & Shakespeak.setup.exe are false marked as virus.
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them