[CLOSED] Impossible to remove desktop icon - it keeps respawning

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himo
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[CLOSED] Impossible to remove desktop icon - it keeps respawning

Post by himo » Fri, 17 Feb 2017, 12:32

Hello,
as object, i've the panda desktop icon that keeps coming back even if i delete it, after a short period, some minutes at least, it comes back. This happens since the last update i did yesterday. Thank you for assistance in removing once and for all that icon, i like my desktop clean. Thank you.

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VirusBuster
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Re: Impossible to remove desktop icon - it keeps respawning

Post by VirusBuster » Wed, 22 Feb 2017, 13:43

What Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder

Try the following
Go to start - run, type services.msc and press OO
Locate Panda services and stop them
Delete the shortcut
Start Panda services again

Is the shortcut regenerated?
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Impossible to remove desktop icon - it keeps respawning

Post by VirusBuster » Tue, 14 Mar 2017, 16:49

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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