[CLOSED] Readerware 3.54

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kisaacs
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[CLOSED] Readerware 3.54

Post by kisaacs » Sat, 18 Feb 2017, 23:07

Panda keeps quarantining the irsetup.exe program to install the latest Readerware version. It says there was a virus. Readerware says no, and asked me to ask you to whitelist it. I have never had problems upgrading readerware before with Panda running.

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VirusBuster
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Re: Readerware 3.54

Post by VirusBuster » Wed, 22 Feb 2017, 13:54

It is the software developer who must request a software whitelisting, not an end user
What you can request us is to review the classification of the wrongly detected file, to do so, we will need a copy of the antivirus report and a password compressed copy of the wrongly detected file
Regards,

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Jorge Torre
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I don't reply to private messages unless I have previously requested them

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VirusBuster
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Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
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Re: Readerware 3.54

Post by VirusBuster » Tue, 14 Mar 2017, 16:53

Closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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