[SOLVED] error and making a dump

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klaartje peters
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[SOLVED] error and making a dump

Post by klaartje peters » Thu, 02 Mar 2017, 18:47

hi,

I posted before, but I can't resolve the problem on my own, so i try again.

The newly installed Panda free antivirus software apparently does not go together with my mobile internet device, because when I use it, my laptop keeps crashing, giving me this error info: DRIVER_IRQL_NOT_LESS_OR_EQUAL.

I tried to make a full dump as you adviced, and I followed all the stept, but after the crash there is no file called MEMORY in C:\windows. I tried several times. What could I do to get help with this problem? The only file in the Windows folder created at the time of the crash is called 'PFRO.log'. I guess it is not the one you want, right?

Thanks for helping me,
Clara

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Re: error and making a dump

Post by VirusBuster » Fri, 03 Mar 2017, 14:04

Hi

This is a known issue and it will be solved in the next product version we expect to release in April and we are also developing a hotfix to correct the issue
In the meantime, you can rename C:\Windows\System32\Drivers\NNSPrv.sys and reboot
Regards,

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Jorge Torre
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klaartje peters
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Re: error and making a dump

Post by klaartje peters » Fri, 03 Mar 2017, 14:06

Hi Jorge,

thanks a lot, I apprecisate it!

Rename how? I am not familiar with all this stuff, so I will blindly follow your advice. Thanks!

Klaartje

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Re: error and making a dump

Post by VirusBuster » Fri, 03 Mar 2017, 17:44

I forgot to mention that you need rebooting into safe mode to be able to rename it
Once you have rebooted into safe mode access C:\Windows\System32\Drivers\, right click NNSPrv.sys file and select Change Name
Name it as NNSPrv.sys_ for example and reboot normally

Depending on your operating system, the way to access Windows safe mode is different
https://www.howtogeek.com/164876/how-to ... ou-should/
Regards,

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Jorge Torre
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klaartje peters
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Posts: 10
Joined: Thu, 19 Jan 2017, 19:25

Re: error and making a dump

Post by klaartje peters » Fri, 10 Mar 2017, 10:03

Hi Jorge,

thanks for your help, sorry to bother you again:
Windows does not allow me to change the name of the file!
It says I need permission form SYSTEM.

I tried to change the permission, and gave myself as a user permission), but it still does not allow me.

Do you know the trick?

best,
Klaartje

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Re: error and making a dump

Post by VirusBuster » Fri, 10 Mar 2017, 10:55

Hi

Forget about renaming the file, we have finished certificating the new version that corrects this issue
You can download it from here
Uninstall the antivirus from the control panel and reboot
Then download the new version from the link above and install it
Regards,

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