Panda Dome blocks Pokerstarsinstall.BE installation

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BoredUser007-
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Posts: 17
Joined: Thu, 27 Apr 2017, 23:29

Panda Dome blocks Pokerstarsinstall.BE installation

Post by BoredUser007- » Wed, 29 Jan 2020, 20:16

Hello,

I recently re installed windows 10 1909 because i had a lot of issues (wifi crash + pc crash)
The very first time my pc crased before i format, i was on p*rnhub and shotcut was opened at the same time.
I believe that the issues i had can only come from :
-p*rnhub
-ch*turbate
-shotcut
-Aiseesoft
-Pokerstars.be

Or , maybe it came from a bad installation/update from windows 1903 to 1909 ...

So now, i'm happy i have a clean computer, and i would like to play on pokerstars as i always did ...
The problem is that Panda Dome has putten the .exe file (2.1 Mo) downloader in quarantine , and i have a windows message which says that i dont have the autorisation to access this file ...

Is it normal that this file is considered as a virus ? I really need an answer please.
I will not desactivate Panda in order to install pokerstars, because the last time i did that, it was if i remember well in 2013, and pokerstars was definitely a virus !

But before and after 2013, Panda never considerer pokerstars as a virus...
Is it now again a virus ?
How can i know if and when i will can play again on pokerstars ?
Please help

Darth Panda
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Posts: 1539
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome blocks Pokerstarsinstall.BE installation

Post by Darth Panda » Thu, 30 Jan 2020, 15:56

Hi BoredUser007,

If you want to know if the file is a virus, send it or send the link to the technical support of your country to be analyzed.

https://www.pandasecurity.com/support/

Regards,
Technical support – Panda Security
www.pandasecurity.com

BoredUser007-
Registered user
Registered user
Posts: 17
Joined: Thu, 27 Apr 2017, 23:29

Re: Panda Dome blocks Pokerstarsinstall.BE installation

Post by BoredUser007- » Fri, 31 Jan 2020, 16:03

i called the panda technical support
The analyst was very kind, he cleaned 1 registry item and 2 suspect files while analysing 10% of my system

The problem is that he can not analyse the pokerstars.be because i have to pay 6 month (+/- 250 € ) of technical help .... It is the half of the price of my pc, and i am too poor to pay that

So i guess i will have to desactivate panda in order to install PokerStarsInstallBE.exe which i download from www https pokerstars.be



BTW , i said in my first post that i have pc crash issues since 1909 because of wifi problems ... I have the same problem now, and all i can say is that it does not come from p*rnhub nor ch*aturbate nor Aiseesoft nor Shotcut ... maybe it comes from this pokerstars.exe or maybe it comes from Ccleaner, Glary Utilities, media player classic ...

But i rather believe it comes from Microsoft because i found on microsoft forum that many people have the same wifi problems (realtek network card)
I have read that 1909 has issues with i dont know which chip of the motherboard

Anyway, my pc looks a bit faster now thanks to the softwares the panda helpdesk installed on my pc :
SpyHunter5
PC Cleaning Utility Pro
ATC-T1-Toolkit-2020-8

I am still worried about this pokerstars.exe which i did not install yet, but thanks anyway (panda says its clean, but when i execute it, panda puts it in quarantine)


Regards

Darth Panda
Official moderator
Official moderator
Posts: 1539
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Dome blocks Pokerstarsinstall.BE installation

Post by Darth Panda » Mon, 24 Feb 2020, 18:13

Hi BoredUser007,

If the antivirus put the file in quarantine, I suggest to uninstall the program.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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