Your PC is not protected

Post your query about Panda Global Protection, Panda Internet Security and Panda Gold Protection here!
User avatar
Shinojmkd
Registered user
Registered user
Posts: 214
Joined: Sat, 31 May 2014, 16:01

Your PC is not protected

Post by Shinojmkd » Fri, 17 Mar 2017, 10:50

after upgrading to the latest version, I face the following error.
Each every time I turn on my PC and open panda I see this error, after a restart it's fixed.
is there any way to fix it without restarting my PC each and every time I turn on it?
2.JPG
2.JPG (39.99 KiB) Viewed 5622 times
1.JPG
1.JPG (69.92 KiB) Viewed 5622 times

User avatar
Shinojmkd
Registered user
Registered user
Posts: 214
Joined: Sat, 31 May 2014, 16:01

Re: Your PC is not protected

Post by Shinojmkd » Wed, 22 Mar 2017, 13:13

Why am I not getting any reply? do I need to continue using panda if support means no reply?

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Your PC is not protected

Post by VirusBuster » Mon, 24 Apr 2017, 18:41

Sorry for the late reply
Without further information about the services status there is not much we can do
Can you provide a PSInfo?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
Shinojmkd
Registered user
Registered user
Posts: 214
Joined: Sat, 31 May 2014, 16:01

Re: Your PC is not protected

Post by Shinojmkd » Fri, 28 Apr 2017, 11:30

Logs Attached, I don't Have a COMS battery installed on my PC.
I manually sync date and time when I turn on windows.
Attachments
New folder.part2.rar
(497.81 KiB) Downloaded 192 times
New folder.part1.rar
(1 MiB) Downloaded 212 times

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Your PC is not protected

Post by VirusBuster » Fri, 28 Apr 2017, 12:28

Hi

In this case what happens is that Panda Product Service is not started. Are you able to start it manually or does it crash?
Apart from that I see remains from nor properly uninstalled Avast, Kaspersy and Symantec and what seems to be a remain from an old Movies Toolbar infection
There are many windows updates yet to be applied
There are also some hard disk errors shown in the EVTs:
The driver detected a controller error on \Device\Harddisk2\DR5.

So:
1. Run a scandisk to discard any disk errors
2. Apply all the pending Windows Updates
3. Run an additional scan with Panda Cloud Cleaner
4. Run Avast, Kaspersy and Symantec uninstallers to make sure to remove the remains
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
Shinojmkd
Registered user
Registered user
Posts: 214
Joined: Sat, 31 May 2014, 16:01

Re: Your PC is not protected

Post by Shinojmkd » Tue, 02 May 2017, 05:26

I have formatted the PC to remove any unwanted files, and also when I start panda services manually it works.
I still have the same issue.
what do I need to now?

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Your PC is not protected

Post by VirusBuster » Tue, 02 May 2017, 12:31

Did you run scandisk as instructed to make sure that there are no hard disk problems?
Shinojmkd wrote:when I start panda services manually it works.
Which service was stopped?
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
Shinojmkd
Registered user
Registered user
Posts: 214
Joined: Sat, 31 May 2014, 16:01

Re: Your PC is not protected

Post by Shinojmkd » Wed, 03 May 2017, 14:41

Capture.JPG
Capture.JPG (43.16 KiB) Viewed 5337 times
this is what I get when I try to do a check disk when I restart my Pc its starts normally no scanning.
is there any other way to check disk?
Capture1.JPG
Capture1.JPG (186.95 KiB) Viewed 5337 times
this service was not running, when I start it manually, I am not getting this error anymore.
is there any way to solve this?

User avatar
VirusBuster
Official moderator
Official moderator
Posts: 7596
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Your PC is not protected

Post by VirusBuster » Wed, 03 May 2017, 15:06

Shinojmkd wrote: this is what I get when I try to do a check disk when I restart my Pc its starts normally no scanning.
When chkdsk unmounts the volume to be scanned before windows starts, you should see a message stating something like "to skip the disk scan press any key in x seconds"
So if you pressed any key while this message was shown you have cancelled chkdsk
Shinojmkd wrote: is there any other way to check disk?
Yes, using scandisk instead, but it will also need to unmount the volume as it is the operating system volume

Anyway the Panda Product Service not starting at boot problem should be already solved, but the strange thing is that you shouldn't be experiencing it in Windows 7
Please check this thread for the new installers: http://support.pandasecurity.com/forum/ ... =95&t=6283
Regards,

Image
Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

User avatar
Shinojmkd
Registered user
Registered user
Posts: 214
Joined: Sat, 31 May 2014, 16:01

Re: Your PC is not protected

Post by Shinojmkd » Wed, 03 May 2017, 15:34

I have run chkdsk on boot and the logs are attached below.
Chkdsk log.rar
(805 Bytes) Downloaded 214 times
well, i think I need to explain the problem a bit more when I start windows panda protection services are not starting but when I start it manually on when I restart my PC it starts automatically and works like a champ.
and also there is no COMS battery on My PC, I get this error when I start the PC, I update date and time by online when it starts up, anyway that can be the issue because panda 18.0.0 worked well with this situation. (current version 18.01.00)

so please check the logs and let me know the next step.

Post Reply

Return to “Consumer - Issues”