Bad marketing and bad consumer service

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Frankyie
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Joined: Thu, 31 Aug 2017, 08:48

Bad marketing and bad consumer service

Post by Frankyie » Thu, 31 Aug 2017, 08:58

Hi,

On 4 august, Panda have sent me an email offering 50% discount on a renewal (attached).
I decided to use this offer and renewed my subscription to Panda Antivirus Pro.
Few minutes after completion, I received an email from cleverbridge / Panda Security (cleverbridge reference number: 116965347) named: Your Panda Antivirus Pro order, with a new activation code.
The invoice is very obvious, it is a new product and not a renewal.
I have already renew my subscription at the end of June 2017 (ref. #114757041).
So I was expecting this renewal will extend for 1 year at 50%.
That is not fair, and honestly, I feel tricked.

Please...
1) cancel this new subscription (​114757041​)​
2) extend my current subscription (114757041) by one year OR reimburse.

Now, 2 emails sent to customer service. The last one 10 days ago. Not a single reply...

Thanks for your understanding.

Best regards

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CJ166
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Joined: Mon, 04 Mar 2013, 18:47

Re: Bad marketing and bad consumer service

Post by CJ166 » Fri, 01 Sep 2017, 05:36

Hello,

For inquiries about registration, services and other information
Phone Number: Corporate Products: 1-866-748-2157x2 / Consumer Products: 1-844-956-2648
E-mail: customerservice@us.pandasecurity.com
Corporate Products: 1.866.748.2157
E-mail: corporatesupport@us.pandasecurity.com

Customer Advocate
Protects our customer's interests and rights.
E-mail: atencionalcliente@pandasecurity.com
Panda Partner Colombia.

AdityaInfotech
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Location: Nagpur
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Re: Bad marketing and bad consumer service

Post by AdityaInfotech » Thu, 15 Feb 2018, 12:31

Ohh. That sounds unfair..!!

Darth Panda
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Re: Bad marketing and bad consumer service

Post by Darth Panda » Fri, 23 Mar 2018, 13:08

Waht origin country are you from, Frankyie?

also you can send us via private message, your customer number, so we can check all info provided.

we will await for your contact.
Technical support – Panda Security
www.pandasecurity.com

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