Black Screen with mouse cursor

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Joined: Mon, 04 Sep 2017, 19:44

Black Screen with mouse cursor

Post by Jamie71 » Mon, 04 Sep 2017, 20:00

Hi I installed panda antivirus pro, I have had no problems with it until yesterday (September 3rd) I rebooted my computer and I was sat at a black screen with mouse cursor after logging in,

I did the following

uninstall graphics card drivers from Safe mode - didn't work

Ran SFC Scannow didn't find any problems

did a system restore - didn't work twice

tried a new local user account still black screen

windows 10 start up repair

so I was checking google to figure out what to do, I didn't want to reinstall windows and lose all my data, I as a last resort did a msconfig disabling all the non-Microsoft services and startup programs and disabled all

this worked it was then a case of enabling one at a time until the pc went back to the black screen,

that happened after I enabled Panda Antivirus Pro, I downloaded a new copy and picked repair did a repair from inside windows and it still did the same,

is there any work around for this problem as I kinda did like the Antivirus software when I was using it, I don't really want to go back down the free road again as most of those are full of bloatware

sorry this post is rather long hope somebody can help

Darth Panda
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Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: Black Screen with mouse cursor

Post by Darth Panda » Mon, 30 Oct 2017, 14:15

ok. when you do have a blank screen does the task manager work?
if you do a ctrl-alt-del and the task manager arises, please click on the File option and choose "run a new task"

Type in


¿does the explorer starts?

Please send us the info resulting from this test

Technical support – Panda Security

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