Black Screen with mouse cursor

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Jamie71
Registered user
Registered user
Posts: 1
Joined: Mon, 04 Sep 2017, 19:44

Black Screen with mouse cursor

Post by Jamie71 » Mon, 04 Sep 2017, 20:00

Hi I installed panda antivirus pro, I have had no problems with it until yesterday (September 3rd) I rebooted my computer and I was sat at a black screen with mouse cursor after logging in,


I did the following

uninstall graphics card drivers from Safe mode - didn't work

Ran SFC Scannow didn't find any problems

did a system restore - didn't work twice

tried a new local user account still black screen

windows 10 start up repair

so I was checking google to figure out what to do, I didn't want to reinstall windows and lose all my data, I as a last resort did a msconfig disabling all the non-Microsoft services and startup programs and disabled all

this worked it was then a case of enabling one at a time until the pc went back to the black screen,

that happened after I enabled Panda Antivirus Pro, I downloaded a new copy and picked repair did a repair from inside windows and it still did the same,

is there any work around for this problem as I kinda did like the Antivirus software when I was using it, I don't really want to go back down the free road again as most of those are full of bloatware

sorry this post is rather long hope somebody can help

Darth Panda
Official moderator
Official moderator
Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: Black Screen with mouse cursor

Post by Darth Panda » Mon, 30 Oct 2017, 14:15

ok. when you do have a blank screen does the task manager work?
if you do a ctrl-alt-del and the task manager arises, please click on the File option and choose "run a new task"

Type in

explorer.exe

¿does the explorer starts?

Please send us the info resulting from this test

regards
Technical support – Panda Security
www.pandasecurity.com

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