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Scan Freezes

Posted: Sun, 10 Sep 2017, 20:38
by Ome
Good day,

I have just recently purchased Panda Global Protection Version 17.0.1. I am trying to run a scan on my computer. I have tried to run the full scan but it stop progressing at 18,000+. I then tried to run the critical areas but it too stop progressing at 18,000+. Please I would to get some feedback on how to resolve this issue. Thank you for your time. Please help me with this issue.

Re: Scan Freezes

Posted: Mon, 25 Sep 2017, 06:38
by CJ166
Hi, which operating system is it?

Re: Scan Freezes

Posted: Tue, 26 Sep 2017, 18:41
by Ome
Windows 7 Home Premium. Toshiba Laptop.

Re: Scan Freezes

Posted: Mon, 30 Oct 2017, 13:48
by Darth Panda
Hello,

Does it always stop on the same file or is it a different file?

If it is the same file always, try analising that file alone.

¿does it finish now?

regards,