Cannot install Panda Internet Security

Post your query about Panda Global Protection, Panda Internet Security and Panda Gold Protection here!
Post Reply
rpmpts
Registered user
Registered user
Posts: 1
Joined: Mon, 01 Jan 2018, 15:23

Cannot install Panda Internet Security

Post by rpmpts » Mon, 01 Jan 2018, 15:35

Hi,

I´m trying to install Panda Internet security, but I´m getting an error at the end of installation
Please find attached log file.
Can you please help me?

Regards,
Attachments
PsNanoLog_7B3.zip
(385.65 KiB) Downloaded 137 times

LadySazz
Registered user
Registered user
Posts: 1
Joined: Wed, 03 Jan 2018, 15:25

Re: Cannot install Panda Internet Security

Post by LadySazz » Wed, 03 Jan 2018, 15:31

Re:

I have got the same problem.
Here is my log.

Greetings.
Attachments
PsNanoLog_9139.zip
(41.2 KiB) Downloaded 131 times

Darth Panda
Official moderator
Official moderator
Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot install Panda Internet Security

Post by Darth Panda » Thu, 04 Jan 2018, 11:33

Hi,

In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:

Information

Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach the file requested to study the incident.

Regards,

Tech Support Department
Panda Security
The Cloud Security Company
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
Official moderator
Official moderator
Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot install Panda Internet Security

Post by Darth Panda » Mon, 08 Jan 2018, 11:05

Hi rpmpts:

In order to solve the problema try to update manually root certificates by downloading, unzipping (password panda) and running the file: rootsupd.exe process from here.

http://www.pandasecurity.com/resources/ ... otsupd.rar

If the installation error continues, send me the file generated with Panda Support Information tool.

Regards,

Tech Support Department
Panda Security
The Cloud Security Company
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Consumer - Issues”