Hi,
I´m trying to install Panda Internet security, but I´m getting an error at the end of installation
Please find attached log file.
Can you please help me?
Regards,
Cannot install Panda Internet Security
Cannot install Panda Internet Security
- Attachments
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- PsNanoLog_7B3.zip
- (385.65 KiB) Downloaded 255 times
Re: Cannot install Panda Internet Security
Re:
I have got the same problem.
Here is my log.
Greetings.
I have got the same problem.
Here is my log.
Greetings.
- Attachments
-
- PsNanoLog_9139.zip
- (41.2 KiB) Downloaded 234 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Cannot install Panda Internet Security
Hi,
In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:
Information
Panda Support Information tool
From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.
Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach the file requested to study the incident.
Regards,
Tech Support Department
Panda Security
The Cloud Security Company
In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:
Information
Panda Support Information tool
From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.
Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach the file requested to study the incident.
Regards,
Tech Support Department
Panda Security
The Cloud Security Company
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
-
- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Cannot install Panda Internet Security
Hi rpmpts:
In order to solve the problema try to update manually root certificates by downloading, unzipping (password panda) and running the file: rootsupd.exe process from here.
http://www.pandasecurity.com/resources/ ... otsupd.rar
If the installation error continues, send me the file generated with Panda Support Information tool.
Regards,
Tech Support Department
Panda Security
The Cloud Security Company
In order to solve the problema try to update manually root certificates by downloading, unzipping (password panda) and running the file: rootsupd.exe process from here.
http://www.pandasecurity.com/resources/ ... otsupd.rar
If the installation error continues, send me the file generated with Panda Support Information tool.
Regards,
Tech Support Department
Panda Security
The Cloud Security Company
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com