Renewal activation

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Posts: 1
Joined: Wed, 03 Jan 2018, 19:25

Renewal activation

Post by norrfam » Wed, 03 Jan 2018, 19:41

Just renewed. Only thing it will let me do is Scan. Cant get help from customer service as it asks for items I do not have and cannot access since the ? buttons tell you to use Help and other buttons (version # under About) but they are not on the screen or on the top task bar either. Help on the menu takes you in a circle back to where you were. Keeps asking for the Activation Code but when entered it tells me I cant use it as it is already in use. duh

In my trying to make something work I did find a page that indicated an automatic update had not been done since June (6months). Seems I didnt get much for my money last year either.

Wonder if the techs monitor the forum? Since I cant reach them through Customer Service.

Interesting....worldwide, international, connected company and I am the only person in the world connected to the forum. Guess there is a message in that.

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Renewal activation

Post by Darth Panda » Thu, 04 Jan 2018, 12:03

Hi norrfam:

In order to solve the problem, please send me a private message with the activacion code, your customer number and the name of the program you have installed.


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