Panda Global Suddenly unprotected

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missmuffett
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Posts: 2
Joined: Sun, 14 Jan 2018, 22:09

Panda Global Suddenly unprotected

Post by missmuffett » Sun, 14 Jan 2018, 22:55

Hi,
How, (or why), would've my Panda Global suddenly changed to "Unprotected"? I happened to open Panda to check another setting and saw the warning when the program opened... no warning was on screen, no pop-up either, so I have no idea how long it had been like this. when I activated it again, the "warning" was showing in Panda itself, rather than a pop-up on screen. :(


Antivirus shouldn't have the option of being turned off, no?

How can this be prevented in the future??
Thanks!

There was a large X with message noting "Antivirus is not active" when the program opened...
Untitled 1.jpg
Untitled 1.jpg (59.27 KiB) Viewed 2383 times

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GoneToPlaid
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Posts: 56
Joined: Fri, 13 Jun 2014, 06:56

Re: Panda Global Suddenly unprotected

Post by GoneToPlaid » Mon, 15 Jan 2018, 06:29

I zoomed in on your posted image. Not sure, but it appears that your protection expired in October 2017?

missmuffett
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Posts: 2
Joined: Sun, 14 Jan 2018, 22:09

Re: Panda Global Suddenly unprotected

Post by missmuffett » Mon, 15 Jan 2018, 16:13

Nope, it's valid until 2019

Darth Panda
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Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Suddenly unprotected

Post by Darth Panda » Tue, 16 Jan 2018, 11:17

open an account in

myaccount.pandasecurity.com

once opened, uninstall your actual protection.

now download the latest file:

http://acs.pandasoftware.com/Panda/PDC/190563/PDC.exe

tell us how this works.
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
Official moderator
Official moderator
Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: Panda Global Suddenly unprotected

Post by Darth Panda » Tue, 16 Jan 2018, 11:17

open an account in

myaccount.pandasecurity.com

once opened, uninstall your actual protection.

now download the latest file:

http://acs.pandasoftware.com/Panda/PDC/190563/PDC.exe

tell us how this works.
Technical support – Panda Security
www.pandasecurity.com

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