I can't uninstall Panda Antivirus 2015

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vayarowsu
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I can't uninstall Panda Antivirus 2015

Post by vayarowsu » Mon, 07 May 2018, 21:31

Hi all, thanks for reading and all possible help.

So I've been trying to uninstall Panda Antivirus 2015 from my mom's laptop, but it gives me a error in Spanish. I've tried to uninstall it by trying to install the new "Global Protection of Panda" and by trying to remove Panda from the computer trough windows (Windows 10).

So I've been looking on the forums a bit for a possible solution, I found a thread of someone who had a similar issue, someone suggested downloading a fix for the installer/uninstaller, which I did, yet it did not work (Sorry, can't recall which thread, as I was browsing on her laptop at the time)

I have the PSNanolog of when the error happened, but I've got no clue what the issue could be.

Regards,
Vaya

Darth Panda
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Re: I can't uninstall Panda Antivirus 2015

Post by Darth Panda » Tue, 08 May 2018, 08:57

Hi Vaya,

Here you have the generic uninstall for Panda Antivirus 2015 and later versions:

http://www.pandasecurity.com/resources/ ... taller.exe

With this uninstaller you should be able to eliminate the remains of the antivirus.

Best regards.
Technical support – Panda Security
www.pandasecurity.com

vayarowsu
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Posts: 3
Joined: Mon, 07 May 2018, 21:21

Re: I can't uninstall Panda Antivirus 2015

Post by vayarowsu » Tue, 08 May 2018, 13:15

Thank you for your reply Darth Panda,

The solution you gave indeed helped to remove the Anti-Virus, yet now somehow the Global Protection won't install due a file being damaged or missed. Somewhere in Appdata\Local\Temp.

It's rather frustrating, especially in this hot weather :lol: .

If you require more information or if I have to make a new thread regarding to the new issue, I'd be happy to comply.

Regards,
Vaya

Darth Panda
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Re: I can't uninstall Panda Antivirus 2015

Post by Darth Panda » Tue, 08 May 2018, 13:21

Hi Vaya,

Can you attach a screemshot of the error during the installation process?

Regards,
Technical support – Panda Security
www.pandasecurity.com

vayarowsu
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Joined: Mon, 07 May 2018, 21:21

Re: I can't uninstall Panda Antivirus 2015

Post by vayarowsu » Tue, 08 May 2018, 13:39

Hi,

Of course I can, I do have to tell you the error is partially in Dutch this time (My native language).

If you require any more information, feel free to ask and I'll do my best to provide it to my best potential.

Regards,
Vaya
Attachments
ApplicationFrameHost_2018-05-08_13-37-17.jpg
ApplicationFrameHost_2018-05-08_13-37-17.jpg (147.53 KiB) Viewed 3446 times

Darth Panda
Official moderator
Official moderator
Posts: 1546
Joined: Tue, 24 Oct 2017, 12:04

Re: I can't uninstall Panda Antivirus 2015

Post by Darth Panda » Tue, 08 May 2018, 14:57

Hi Vaya,

Download this file and try to install with it:

http://acs.pandasoftware.com/Panda/GP/181159/GP.exe

Regards.
Technical support – Panda Security
www.pandasecurity.com

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