Please quit with the pop ups!

Post your query about Panda Global Protection, Panda Internet Security and Panda Gold Protection here!
Post Reply
Mistwalker
Registered user
Registered user
Posts: 3
Joined: Tue, 05 Jun 2018, 10:21

Please quit with the pop ups!

Post by Mistwalker » Tue, 05 Jun 2018, 10:26

I pay my subscription monthly. I don't want to pay yearly so please stop pushing me to change by incessantly shoving these pop ups in my face. A paying customer should not have to put up with it. If it doesn't stop I'll just cancel my subscription. There are plenty of other anti virus services out there.

Darth Panda
Official moderator
Official moderator
Posts: 1349
Joined: Tue, 24 Oct 2017, 12:04

Re: Please quit with the pop ups!

Post by Darth Panda » Tue, 05 Jun 2018, 10:34

Hello,

In order to avoid the pop ups, open Panda , click on the 3 lines at the top and click on settings, then turn news off

Regards,
Technical support – Panda Security
www.pandasecurity.com

Mistwalker
Registered user
Registered user
Posts: 3
Joined: Tue, 05 Jun 2018, 10:21

Re: Please quit with the pop ups!

Post by Mistwalker » Tue, 05 Jun 2018, 23:38

This is what I see when I go to settings....
pandasettings.png
pandasettings.png (31.48 KiB) Viewed 3274 times

Darth Panda
Official moderator
Official moderator
Posts: 1349
Joined: Tue, 24 Oct 2017, 12:04

Re: Please quit with the pop ups!

Post by Darth Panda » Mon, 11 Jun 2018, 12:36

can you tell me what av version and model have you got?
Is this an internet security?
Technical support – Panda Security
www.pandasecurity.com

Mistwalker
Registered user
Registered user
Posts: 3
Joined: Tue, 05 Jun 2018, 10:21

Re: Please quit with the pop ups!

Post by Mistwalker » Wed, 13 Jun 2018, 09:57

It's 'Panda Protection Service' version 17.0.1

Darth Panda
Official moderator
Official moderator
Posts: 1349
Joined: Tue, 24 Oct 2017, 12:04

Re: Please quit with the pop ups!

Post by Darth Panda » Wed, 13 Jun 2018, 11:27

Ok...
My Advice would be:

Check what really is the plan you have got:
pandaplan.jpg
pandaplan.jpg (206.83 KiB) Viewed 3198 times
now download the latest version corresponding to your plan. and activate with teh same activation code you did use for the protection service in the past.

Now check if you can stop the toast for renewal.
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Consumer - Issues”