Your computer is not protected

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Malo Hautus
Registered user
Registered user
Posts: 2
Joined: Fri, 27 Jul 2018, 12:40

Your computer is not protected

Post by Malo Hautus » Fri, 27 Jul 2018, 13:01

When I start Panda Protection, I have to enter an email address. I use the email address that goes with my Panda subscription (which is valid till the end of the year). The result is:

"Error when checking the account"

(because it is written in Dutch, I am not sure of the exact wording in English)

When I close this window, I get the message "Your computer is not protected" and an icon with the text "Solve". When I press this button, I get "Something went wrong with the protection. To solve this, start your computer again."

However, after restarting the computer, I have the same problem again.

How can I get the computer protected again?

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Your computer is not protected

Post by Darth Panda » Fri, 27 Jul 2018, 13:12

Hi Malo Hautus:

To solve the problem, try to access My Account by clicking on this link:

https://myaccount.pandasecurity.com/

There you can download the installer. Uninstall the protection and install it with that file.
Technical support – Panda Security
www.pandasecurity.com

Malo Hautus
Registered user
Registered user
Posts: 2
Joined: Fri, 27 Jul 2018, 12:40

Re: Your computer is not protected

Post by Malo Hautus » Fri, 27 Jul 2018, 15:31

It works!
Thank you!

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Your computer is not protected

Post by Darth Panda » Mon, 13 Aug 2018, 10:11

You are very welcome
Technical support – Panda Security
www.pandasecurity.com

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