Account

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as123
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Posts: 699
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Account

Post by as123 » Tue, 14 Aug 2018, 10:49


Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda » Tue, 14 Aug 2018, 16:44

Hi as123,

Sorry but I don't understand the issue. What are you trying to do, to access your account or make a renewal?

Regards,
Technical support – Panda Security
www.pandasecurity.com

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as123
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Posts: 699
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 » Wed, 15 Aug 2018, 07:36

Access account

Darth Panda
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Official moderator
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Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda » Thu, 16 Aug 2018, 10:41

Hi as123,

You are not accessing correctly.

Please check the following screenshot to be abble to access:

https://www.screencast.com/t/aePJ6QegW

Or follow the steps of this help:
https://www.pandasecurity.com/usa/support/card?id=82000

Regards,
Technical support – Panda Security
www.pandasecurity.com

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as123
Registered user
Registered user
Posts: 699
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 » Sun, 19 Aug 2018, 15:21

Access account,arise there encountered an issue when performing a service request page.

Darth Panda
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Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda » Mon, 20 Aug 2018, 10:17

Hi as123,

Try using another browser or erasing the temporary files in Google Chrome, seems the problem is that it's incorrectly cached the data in the browser.

Regards,
Technical support – Panda Security
www.pandasecurity.com

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as123
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Posts: 699
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 » Fri, 24 Aug 2018, 14:22

Have tried it, still can't

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda » Fri, 24 Aug 2018, 14:57

The thing is:

The link does work.
client_reminder.jpg
client_reminder.jpg (161.02 KiB) Viewed 5121 times
So it might be a navigator problem or a computer problem.
Technical support – Panda Security
www.pandasecurity.com

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as123
Registered user
Registered user
Posts: 699
Joined: Sun, 22 Jun 2014, 05:11
Location: Taiwan

Re: Account

Post by as123 » Fri, 24 Aug 2018, 15:33

I'm sure not a computer problem

Darth Panda
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Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Account

Post by Darth Panda » Fri, 24 Aug 2018, 16:50

I have just try to connect to the very same page (client reminder) coming from the fvery same page as from your video:

HTTPS://www.pandasecurity.com/taiwan/renewal

and the link does work and the page does open:
renewal.png
renewal.png (861.63 KiB) Viewed 5113 times

It is not a http code problem.

Please check yor computer settings.
Technical support – Panda Security
www.pandasecurity.com

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