Installation with error

Post your query about Panda Global Protection, Panda Internet Security and Panda Gold Protection here!
Post Reply
Jairo Calado
Registered user
Registered user
Posts: 2
Joined: Thu, 29 Nov 2018, 00:36

Installation with error

Post by Jairo Calado » Thu, 29 Nov 2018, 00:45

I went to upgrade to Domi and the computer crashed.
I uninstalled and reinstalled with Gold and gave error.

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Installation with error

Post by Darth Panda » Thu, 29 Nov 2018, 11:19

Hi Jairo

What error is it giving you?

Regards
Technical support – Panda Security
www.pandasecurity.com

Jairo Calado
Registered user
Registered user
Posts: 2
Joined: Thu, 29 Nov 2018, 00:36

Re: Installation with error

Post by Jairo Calado » Thu, 29 Nov 2018, 15:43

See attached file.
The file was considered large "PsNanoLog_78BF.zip" 2.519 Kb.
I'll send print from the window.
Attachments
ErroInstalacao.jpg
ErroInstalacao.jpg (32.47 KiB) Viewed 2455 times

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Installation with error

Post by Darth Panda » Thu, 29 Nov 2018, 15:52

Hi Jairo

Please, open a case with the technical support of Panda Brazil.

To do this, use this link:

https://www.pandasecurity.com/brazil/ho ... html?lng=1

Attach the file PsNanoLog_78BF.zip in the form, in order to study the problem.

Regards.
Technical support – Panda Security
www.pandasecurity.com

Roux Isabelle
Registered user
Registered user
Posts: 1
Joined: Mon, 17 Dec 2018, 21:55

Re: Installation with error

Post by Roux Isabelle » Mon, 17 Dec 2018, 22:27

Hello,

I have the same problem: Dome switched with Panda Gold Protection without any previous warning.

I've been using Panda for more than ten years, and had never to complain about it.
I removed Dome; which I couldn't activate, as a lot of people regarding your forum, but I can't re-install Panda gold security,(error message at the end of the execution) which I paid for. :cry:

As I have no solution right now, and no more valid protection, I will have to move back to another free protection until I have a solution.

Thanks for you support!

Darth Panda
Official moderator
Official moderator
Posts: 1255
Joined: Tue, 24 Oct 2017, 12:04

Re: Installation with error

Post by Darth Panda » Tue, 18 Dec 2018, 10:03

Hi Roux Isabelle

Please, open a case with the technical support of Panda France.

https://www.pandasecurity.com/france/ho ... html?lng=1

Please, provide all the information you can about the error you tell us, in order to study the problem.

Regards
Technical support – Panda Security
www.pandasecurity.com

Post Reply

Return to “Consumer - Issues”