renewal error

[Norbee78]

Renewal wasn't successfull. (Panda Global Protection)
- I got new client number in email (Why?)
- it's vaild for 2019.10.30 instead 2019.11.30 (previous valid for 2018.11.30)
- antivirus protection and firewall always deactivated

How can I solve this?

[Darth Panda]

Hi Norbee78,

Please contact our customer service department in order to solve this issue.
You can send them an email explaining the issue with your client numbers to customer.service@pandasecurity.com

Regards,

[Norbee78]

Hi,

OK, I'll send an email.

Thanks!

[Darth Panda]

Hi,

Perfect !!

Regards

Darth

[gini18]

I renewed my prescription to Panda but I'm still showing as unprotected. What do I do? I have the bank statement showing Panda withheld the 47.34 from my checking account. What do I have to do?

[Darth Panda]

Hi gini18,

Please send me a private message with your customer number to check it.