Possible Scam?

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spsula
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Possible Scam?

Post by spsula » Thu, 17 Jan 2019, 22:46

I just received a call from 4403521289509. They called to tell me that Panda Security was closing down and that they needed to get me a refund. They then tried to get me to go to a website to download a remote access program. All three of the men I spoke with were clearly Indian, but used names like Robert Cooper. None of this call made any sense and I refused to give them access. I explained to them that Panda already had my financial info and could refund my money at any time. I also explained that Panda could remote access my computer without me downloading anything (since I paid for that service). They were extremely rude and argumentative about my refusal and finally I just hung up.

Obviously this is a scam. Perhaps the company should put out a warning since this is the 4th time I have received what appear to be phishing calls related to Panda. It's clear there is a group targeting Panda and it's customers.

Darth Panda
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Re: Possible Scam?

Post by Darth Panda » Fri, 18 Jan 2019, 16:14

Hi,

Thanks for the information, but I'm afraid we will not be able to do much in this case.

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

Pechrif
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A call for help

Post by Pechrif » Wed, 20 Feb 2019, 13:25

Please, I want someone to help.
Yesterday, I mistakenly subscribed for panda premium yearly rather than monthly. A sum of 60.3 dollars (equivalent to 21,000 naira) was deducted from the account of my beneficiary.
I am yet to use the activation code sent to me.
Please is there anything I can do to refund the money back to the account and subscribe for panda antivirus monthly premium. Please, this is very important and I would be grateful if I get a reply.

Darth Panda
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Re: Possible Scam?

Post by Darth Panda » Wed, 20 Feb 2019, 13:31

Hi Pechrif,

Please send me a private message with your customer number.
Technical support – Panda Security
www.pandasecurity.com

Pechrif
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Re: Possible Scam?

Post by Pechrif » Wed, 20 Feb 2019, 13:43

Thanks for your reply.
I'm sorry, but how am I suppose to send you a private message?

Darth Panda
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Re: Possible Scam?

Post by Darth Panda » Wed, 20 Feb 2019, 14:01

Hi Pechrif,

Clic on my name and there you can find the link "Send private message".
Technical support – Panda Security
www.pandasecurity.com

Pechrif
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Re: Possible Scam?

Post by Pechrif » Wed, 20 Feb 2019, 14:21

I have sent it. Thanks

Pechrif
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Re: Possible Scam?

Post by Pechrif » Wed, 20 Feb 2019, 15:07

Have you seen it? I sent the message again
Thanks

Darth Panda
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Re: Possible Scam?

Post by Darth Panda » Wed, 20 Feb 2019, 15:48

Hi Pechrif,


I received the message and I have already made the refund.
You will receive a confirmation message.
Technical support – Panda Security
www.pandasecurity.com

Pechrif
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Re: Possible Scam?

Post by Pechrif » Wed, 20 Feb 2019, 16:00

Thank you very much!!! I have received the confirmation message in my inbox

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