Greetings,
A client of us renewed his licence while still having a month left on his last year. Instead of having 1 year and 1 month left, the renewal wiped his last month and now he only has a year of protection left. Is this normal or should we ask the client to contact you directly.
Your help is appreciated.
Thank you
Lost a month of protection after renewal.
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Re: Lost a month of protection after renewal.
if the product is different, there cannot be renewal.
If it has been the same product, but done a new and fres installation, there won´t be renewed but installed independently.
Best is to contact customer services for your country, so they can inform you better.
If it has been the same product, but done a new and fres installation, there won´t be renewed but installed independently.
Best is to contact customer services for your country, so they can inform you better.
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com