Can't install panda internet security from CD

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Md Golam Mohsin
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Joined: Thu, 02 May 2019, 11:33

Can't install panda internet security from CD

Post by Md Golam Mohsin » Thu, 02 May 2019, 12:52

I am trying to install panda internet security from CD but there is an error has been occurred every time. Here is the error details on the attached file. Please instruct me to install panda.
PsNanoLog_3546.zip
error details
(31 KiB) Downloaded 38 times

Darth Panda
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Re: Can't install panda internet security from CD

Post by Darth Panda » Thu, 02 May 2019, 13:17

If you are trying to install from a CD, you are using a version from old ages.. very old ages.
Access your account on Myaccount.pandasecurity.com
download the file from there, and install.
If not, tell me the Dome yo are trying to install (dome essential, advanced, complete, premium) and I can send you the link to download the installation file.
Technical support – Panda Security
www.pandasecurity.com

Md Golam Mohsin
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Posts: 3
Joined: Thu, 02 May 2019, 11:33

Re: Can't install panda internet security from CD

Post by Md Golam Mohsin » Thu, 23 May 2019, 13:04

After accessing my account on Myaccount.pandasecurity.com I activate my product & download the file from there, and tried to install. But the installation process has not completed. The installation Wizard shows that window (panda.PNG). After clicking 'Download' from there, another file has downloaded and then I again run it. And it shows that message (Panda2.PNG).
Please help me to install panda on my pc.
Attachments
PsNanoLog_CDAE.zip
Error Details
(55.57 KiB) Downloaded 27 times
panda.PNG
panda.PNG (306.79 KiB) Viewed 618 times
Panda2.PNG
Panda2.PNG (17.1 KiB) Viewed 618 times

Darth Panda
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Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't install panda internet security from CD

Post by Darth Panda » Thu, 23 May 2019, 13:48

Hi Md Golam Mohsin,

In order to continue with the study of your incident and resolve it, We need to gather the following data from the computer:


Panda Support Information tool

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file and accept the license agreement so that the information about hardware and software from your computer is gathered.
Select your product and click the option Collect Support Information. Follow the wizard through and fill in all the requested fields.
When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Send us a private message with the files to complete the study of the incident and solve it.

Regards,
Technical support – Panda Security
www.pandasecurity.com

Md Golam Mohsin
Registered user
Registered user
Posts: 3
Joined: Thu, 02 May 2019, 11:33

Re: Can't install panda internet security from CD

Post by Md Golam Mohsin » Sat, 25 May 2019, 11:19

The PsInfo 7z file is not attaching on private message (psinfo.PNG). And it is too large to attach on replay section.
Attachments
psinfo.PNG
psinfo.PNG (9.39 KiB) Viewed 594 times

Darth Panda
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Official moderator
Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't install panda internet security from CD

Post by Darth Panda » Mon, 27 May 2019, 10:07

you can upload to

www.wetransfer.com

and send via private message the downloading liknk for the uploaded file.

regards
Technical support – Panda Security
www.pandasecurity.com

Darth Panda
Official moderator
Official moderator
Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Can't install panda internet security from CD

Post by Darth Panda » Mon, 27 May 2019, 15:28

Tjhe certificates from your computer are out of date. Your Operating System root certificates are not valid or are out of date:

Error 24/05/19 15:58:09 Microsoft-Windows-CAPI2 4107 Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/m ... ootstl.cab> with error: A required certificate is not within its validity period when verifying against the current system clock or the timestamp in the signed file.
. MOHSIN-PC 1


YOu are to update those certificates.
Try the microsoft advices to update or solve this error:

https://support.microsoft.com/en-us/hel ... g-in-windo

Regards
Technical support – Panda Security
www.pandasecurity.com

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