Firewall reactivation

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GuvWeb
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Joined: Fri, 24 May 2019, 09:20

Firewall reactivation

Post by GuvWeb » Fri, 24 May 2019, 09:24

Hi,

My firewall has turned off and I cannot get it to reactivate. The Panda Dome system says my license status is Not Activated. When I click Activate and enter my username and password it never finishes the connection and activation process.

Thanks for any help you can give me.

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Firewall reactivation

Post by Darth Panda » Fri, 24 May 2019, 09:47

Hi GuvWeb,

To solve the activation problem, execute this file:

http://www.pandasecurity.com/resources/ ... 8.07.x.exe

Reboot the system and try to activate again. Check if the firewall turn on.

Regards,
Technical support – Panda Security
www.pandasecurity.com

GuvWeb
Registered user
Registered user
Posts: 4
Joined: Fri, 24 May 2019, 09:20

Re: Firewall reactivation

Post by GuvWeb » Fri, 24 May 2019, 10:37

Hi, thanks for the help, I have followed the steps - Not sure if the hotfix installed correctly as there was a message that I had the wrong version number.

In any case I still have the same issue, as shown in the attachment.

GuvWeb
Registered user
Registered user
Posts: 4
Joined: Fri, 24 May 2019, 09:20

Re: Firewall reactivation

Post by GuvWeb » Fri, 24 May 2019, 10:42

Sorry this is the correct attachment.
Attachments
IMG_20190524_103755 (1).jpg
IMG_20190524_103755 (1).jpg (92.71 KiB) Viewed 549 times

Darth Panda
Official moderator
Official moderator
Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Firewall reactivation

Post by Darth Panda » Fri, 24 May 2019, 11:37

Hi GuvWeb,

Please follow this instructions to reinstall the antivirus and solve the problem:

Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example.
Link: http://www.pandasecurity.com/resources/ ... taller.exe

Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.


Generic Uninstaller

The message Hit OK to reboot will be displayed, but even if the window is not displayed, reboot your computer once the uninstallation process is completed.

Install again with the file downloaded from: tps://myaccount.pandasecurity.com

Regards,
Technical support – Panda Security
www.pandasecurity.com

GuvWeb
Registered user
Registered user
Posts: 4
Joined: Fri, 24 May 2019, 09:20

Re: Firewall reactivation

Post by GuvWeb » Fri, 24 May 2019, 12:02

Thanks Darth Panda, the re-installation worked, and the firewall is up and running again. Much appreciated for the fast response.

Darth Panda
Official moderator
Official moderator
Posts: 1489
Joined: Tue, 24 Oct 2017, 12:04

Re: Firewall reactivation

Post by Darth Panda » Mon, 27 May 2019, 12:40

;)
Technical support – Panda Security
www.pandasecurity.com

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