Hi,
My firewall has turned off and I cannot get it to reactivate. The Panda Dome system says my license status is Not Activated. When I click Activate and enter my username and password it never finishes the connection and activation process.
Thanks for any help you can give me.
Firewall reactivation
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Firewall reactivation
Hi GuvWeb,
To solve the activation problem, execute this file:
http://www.pandasecurity.com/resources/ ... 8.07.x.exe
Reboot the system and try to activate again. Check if the firewall turn on.
Regards,
To solve the activation problem, execute this file:
http://www.pandasecurity.com/resources/ ... 8.07.x.exe
Reboot the system and try to activate again. Check if the firewall turn on.
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Firewall reactivation
Hi, thanks for the help, I have followed the steps - Not sure if the hotfix installed correctly as there was a message that I had the wrong version number.
In any case I still have the same issue, as shown in the attachment.
In any case I still have the same issue, as shown in the attachment.
Re: Firewall reactivation
Sorry this is the correct attachment.
- Attachments
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- IMG_20190524_103755 (1).jpg (92.71 KiB) Viewed 13875 times
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Firewall reactivation
Hi GuvWeb,
Please follow this instructions to reinstall the antivirus and solve the problem:
Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example.
Link: http://www.pandasecurity.com/resources/ ... taller.exe
Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.
Generic Uninstaller
The message Hit OK to reboot will be displayed, but even if the window is not displayed, reboot your computer once the uninstallation process is completed.
Install again with the file downloaded from: tps://myaccount.pandasecurity.com
Regards,
Please follow this instructions to reinstall the antivirus and solve the problem:
Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example.
Link: http://www.pandasecurity.com/resources/ ... taller.exe
Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.
Generic Uninstaller
The message Hit OK to reboot will be displayed, but even if the window is not displayed, reboot your computer once the uninstallation process is completed.
Install again with the file downloaded from: tps://myaccount.pandasecurity.com
Regards,
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com
Re: Firewall reactivation
Thanks Darth Panda, the re-installation worked, and the firewall is up and running again. Much appreciated for the fast response.
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- Official moderator
- Posts: 1568
- Joined: Tue, 24 Oct 2017, 12:04
Re: Firewall reactivation
Technical support – Panda Security
www.pandasecurity.com
www.pandasecurity.com