System crash

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as123
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System crash

Post by as123 » Sat, 20 Jul 2019, 13:20

Dumping file : 072019-110640-01.dmp
Downtime : 2019/7/20 pm 05:05:02
Program Error Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Program error checking code : 0x000000d1
Parameter 1 : ffffd287`ffff848e
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000001
Parameter 4 : fffff804`53267215
Driver caused by : NNSPRV.sys
Address caused by : NNSPRV.sys+37215
File Description : Network Provider
Product name : Nano Network Security
Company : Panda Security, S.L.
File version : 6.0.0.318 built by: WinDDK
Processor : x64
The address of the crash: ntoskrnl.exe+1bc900
Stack address 1 :
Stack address 2 :
Stack address 3 :
Computer name:
Full path : C:\Windows\Minidump\072019-110640-01.dmp
Number of processors : 2
Major version : 15
Minor version : 18362
File size : 726,804
Recording time : 2019/7/20 pm 05:07:47

Panda Support Information: https://drive.google.com/file/d/1kIjwAC ... sp=sharing
Attachments
072019-110640-01.rar
(102.81 KiB) Downloaded 20 times

Darth Panda
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Re: System crash

Post by Darth Panda » Thu, 01 Aug 2019, 11:56

Hi,

What's the protection version of your antivirus? 8.0012.002? 8.00.14?

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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as123
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Re: System crash

Post by as123 » Thu, 01 Aug 2019, 17:19

18.07.04

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Re: System crash

Post by Darth Panda » Fri, 02 Aug 2019, 13:33

Hi,

Could you send us a private message with your client number?

Regards

Darth
Technical support – Panda Security
www.pandasecurity.com

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as123
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Re: System crash

Post by as123 » Fri, 02 Aug 2019, 16:32

Has been sent

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Re: System crash

Post by Darth Panda » Fri, 02 Aug 2019, 17:35

Hi as123,

Does the problem occur when performing any special action or is it random? Have you tried reinstalling the application? Uninstall the program following this instrucctions and install again:



Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example.
Link: http://www.pandasecurity.com/resources/ ... taller.exe

Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.


Generic Uninstaller

The message Hit OK to reboot will be displayed, but even if the window is not displayed, reboot your computer once the uninstallation process is completed.
Technical support – Panda Security
www.pandasecurity.com

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as123
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Re: System crash

Post by as123 » Sat, 03 Aug 2019, 07:50

Has been re-install the system

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Re: System crash

Post by Darth Panda » Tue, 13 Aug 2019, 10:23

Hi,

After reinstalling the system, was the issue fixed?

Regards,

Darth
Technical support – Panda Security
www.pandasecurity.com

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