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Black Screen with mouse cursor

Posted: Thu, 19 Sep 2019, 21:12
by Lincon12
Hello everyone,,
I installed panda antivirus pro, I have had no problems with it until yesterday (September 3rd) I rebooted my computer and I was sat at a black screen with mouse cursor after logging in,

I did the following

uninstall graphics card drivers from Safe mode - didn't work

Ran SFC Scannow didn't find any problems reverse image search email checker port checker

did a system restore - didn't work twice

tried a new local user account still black screen

windows 10 start up repair

so I was checking google to figure out what to do, I didn't want to reinstall windows and lose all my data, I as a last resort did a msconfig disabling all the non-Microsoft services and startup programs and disabled all

this worked it was then a case of enabling one at a time until the pc went back to the black screen,

that happened after I enabled Panda Antivirus Pro, I downloaded a new copy and picked repair did a repair from inside windows and it still did the same,

is there any work around for this problem as I kinda did like the Antivirus software when I was using it, I don't really want to go back down the free road again as most of those are full of bloatware

sorry this post is rather long hope somebody can help

Re: Black Screen with mouse cursor

Posted: Fri, 20 Sep 2019, 11:45
by Darth Panda
anmtivirus pro is an old versiĆ³n
My suggestion is, get into your account on
and download from there the latest version for your product.
Install and enjoy.