Can you upload to any onlinbe storage server such as MediaFire, MEGA, WeTransfer, Dropbox... and provide us the download link?Duke79 wrote:Run ... do not help. All the same error. with the log file is not possible to put, more than 1 MB
You are getting a different error code: 1618: There is another installation instance runningnance wrote:Hi folks,
I have a very similar problem. New Dell Inspiron laptop, Windows 10, Chrome browser, setting it up for the first time, want to install Panda before doing anything serious. After purchase it downloads fine and seems to unpack and start installing OK, but stops with the same error message as stated above. The PsNanoLog 5c6a.zip file is attached. Please can you help?
Many thanks!
Nance
Due to Windows Installer technology limitations you can only run one instance at the same time.
Make sure that you are not installing any other software at the same time, if so, let it finish the installation and run Panda's installation again after a reboot
However, we've found that when a software from Blackberry is also installed it launches another instance of Windows installer which causes this issue, if this is the case disable or uninstall this Blackberry software before running Panda's installation again