[CLOSED] [04490405] problems with downloading

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VirusBuster
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Re: problems with downloading

Post by VirusBuster »

Duke79 wrote:Run ... do not help. All the same error. with the log file is not possible to put, more than 1 MB
Can you upload to any onlinbe storage server such as MediaFire, MEGA, WeTransfer, Dropbox... and provide us the download link?
nance wrote:Hi folks,

I have a very similar problem. New Dell Inspiron laptop, Windows 10, Chrome browser, setting it up for the first time, want to install Panda before doing anything serious. After purchase it downloads fine and seems to unpack and start installing OK, but stops with the same error message as stated above. The PsNanoLog 5c6a.zip file is attached. Please can you help?

Many thanks!

Nance
You are getting a different error code: 1618: There is another installation instance running
Due to Windows Installer technology limitations you can only run one instance at the same time.
Make sure that you are not installing any other software at the same time, if so, let it finish the installation and run Panda's installation again after a reboot
However, we've found that when a software from Blackberry is also installed it launches another instance of Windows installer which causes this issue, if this is the case disable or uninstall this Blackberry software before running Panda's installation again
Regards,

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Jorge Torre
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nance
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Re: problems with downloading

Post by nance »

Many thanks, Jorge! I didn't think I had anything else running at the time - as I said, this is a brand new computer - but I rebooted, ran the installation again and all seems to be fine. Thanks for your prompt help - much appreciated!

Best regards

Nance
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Re: problems with downloading

Post by SgtFox »

i also get the error when i try to install it after i uninstalled , please help

http://www.megafileupload.com/cx7x/PsNanoLog_23C6.zip
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Re: problems with downloading

Post by VirusBuster »

I see several errors like this:

Code: Select all

01/02/2017 02:57:10.764 [PID:7552][TID:5952]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerSignatureVerify::GetDigitalCertificates - Error (-2146762751) return by function (WinVerifyTrust)
This means that there is a problem validating the digital signatures
You will need to update the root certificates, to do so, you can use the rootsupd.exe tool from Microsoft
You can download it from here
Check this before running rootsupd.exe
There are certain files that cannot run in Windows as they are locked because Windows considers that they come from the Internet. You can bypass this issue, however, by unlocking the file:
Right click the file
Click Properties
Go to the "General" tab
Click on "Unlock file"
Click OK
Regards,

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Jorge Torre
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SgtFox
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Re: problems with downloading

Post by SgtFox »

which file do you mean ? the rootsupd.exe? or the installer?

nevermind i did it with the rootsupd.exe but nothing happens when i open it
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Re: problems with downloading

Post by VirusBuster »

The rootsupd.exe doesn't inform about its completion, the process is quite quick
Once you've run it, try installing again
Regards,

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Re: problems with downloading

Post by SgtFox »

i tried several times now and restartet it still doesnt let me install it , i attach the log file again maybe there is a difference in error now

http://www.megafileupload.com/p8j2/PsNanoLog_E409.zip
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Re: problems with downloading

Post by SgtFox »

can you have a look at the new file please? thank you
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Re: problems with downloading

Post by VirusBuster »

Code: Select all

03/02/2017 15:31:07.486 [PID:7604][TID:5288]: [L:020] - [F:0x00000001] - setup.exe - PsInstalerSignatureVerify::GetDigitalCertificates - Error (-2146762751) return by function (WinVerifyTrust)
03/02/2017 15:31:07.487 [PID:7604][TID:5288]: [L:020] - [F:0x00000001] - setup.exe - LanzarProceso - Error checking signature: C:\Users\SgtFox\AppData\Local\Temp\7zS8BE9D0F4\Program Files\Panda Security\Panda Cloud Antivirus\PSANCU.exe
Try resetting IE to the defaults
Change or reset Internet Explorer settings
Regards,

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Jorge Torre
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Re: problems with downloading

Post by SgtFox »

i did that , still doesnt work
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