[CLOSED] Slow Panda Global Protection

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Pierre Godts
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[CLOSED] Slow Panda Global Protection

Post by Pierre Godts » Tue, 24 Jan 2017, 20:57

Hi,

Since a few weeks my Panda Global Protection is slow when I start some programs. It is so annoying.
Also, when I check the content of a ZIP file PGP slows down Windows or is active during a long period of time after I closed the ZIP file.

1st, I think it is time to deliver a full 64-bit version of the PGP service AND User interface.
Will the next version be a full 64-bit?

2th, why does PGP takes so much time to analyse the ZIP file or slows down the start of some programs?

Kind Regards,
Pierre

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VirusBuster
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Re: Slow Panda Global Protection

Post by VirusBuster » Wed, 01 Feb 2017, 12:11

What Panda product version are you using? You can check it in the version.ini file located in the antivirus installation folder
What operating system are you using? 32 or 64 bits?
Does the machine have Internet connection when this happens?
Have you enabled the scan of compressed files for the permanent protection?
Pierre Godts wrote:1st, I think it is time to deliver a full 64-bit version of the PGP service AND User interface.
Will the next version be a full 64-bit?
Feel free to open a new thread at the suggestions subforum
Regards,

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Jorge Torre
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Pierre Godts
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Posts: 29
Joined: Tue, 29 Jan 2013, 05:24

Re: Slow Panda Global Protection

Post by Pierre Godts » Sun, 05 Feb 2017, 01:01

Hi,

I,have Windows10 64-bit an use PGP 2016 13.1.3 and my computer is correctly connected to the internet.
Yes, zipped files are scanned.

Because my OS runs on 64-bit, Panda Global Protection should also be 64-bit. When will Panda deploy a 64-bit version?

Kind Regards,
Pierre

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Re: Slow Panda Global Protection

Post by VirusBuster » Mon, 06 Feb 2017, 11:18

Pierre Godts wrote:PGP 2016 13.1.3
This version does not exist, could it be 16.1.3 instead?
Pierre Godts wrote:Also, when I check the content of a ZIP file PGP slows down Windows or is active during a long period of time after I closed the ZIP file.
What size?, its not the same scanning a 2 MB zip file than a 2 GB zip file

Give it a try to the new version 17.0.1, you can download it from here
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
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Re: Slow Panda Global Protection

Post by VirusBuster » Wed, 22 Feb 2017, 16:07

Topic closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
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