[CLOSED] Cannot install IS on Windows 10

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nickk0kkav
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[CLOSED] Cannot install IS on Windows 10

Post by nickk0kkav » Tue, 31 Jan 2017, 16:48

Hi. I cannot install internet Security. I download offline installer and run it as administrator but nothing changed
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VirusBuster
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Re: Cannot install IS on Windows 10

Post by VirusBuster » Wed, 01 Feb 2017, 11:54

You are getting error code: 1618: There is another installation instance running
Due to Windows Installer technology limitations you can only run one instance at the same time.
Make sure that you are not installing any other software at the same time, if so, let it finish the installation and run Panda's installation again after a reboot
However, we've found that when a software from Blackberry is also installed it launches another instance of Windows installer which causes this issue, if this is the case disable or uninstall this Blackberry software before running Panda's installation again
Regards,

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Jorge Torre
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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: Cannot install IS on Windows 10

Post by VirusBuster » Wed, 22 Feb 2017, 16:05

Topic closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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