[CLOSED] site incorrectly blocked

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genesis1
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[CLOSED] site incorrectly blocked

Post by genesis1 » Fri, 24 Feb 2017, 22:00

Hello! It appears that our site - genesisnetdevelopment.com - is being blocked by your system. However, there is no issue with our site best we can tell. We have done scans and have significant security in place. How do we get this removed? Thanks in advance!

abhijithrr
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Application is detected as Threat! Need information on whitelisting process

Post by abhijithrr » Mon, 27 Feb 2017, 16:44

Hi Team,

We are writing from Intuit Canada and one of our most prominent desktop application has been marked as threat from the latest update of Panda Antivirus for some of our customers.

We need your help in understanding the whitelisting process. Can you please route me to any ftp site where in we can upload our exe's or any FAQ around this?

Thanks,
Abhijith

abhijithrr
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Re: site incorrectly blocked

Post by abhijithrr » Fri, 03 Mar 2017, 10:34

Can anyone help us out? Can I expect a reply on this thread please?

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VirusBuster
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Re: site incorrectly blocked

Post by VirusBuster » Fri, 03 Mar 2017, 13:42

Hi

@genesis1, the site is being by one of our detection engines (Cyren), please suggest a site reclassification at http://www.cyren.com/url-category-check.html
@abhijithrr, I've already replied to your other thread about the same subject
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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VirusBuster
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Posts: 7595
Joined: Mon, 02 Apr 2012, 18:53
Location: Panda HQ - Bilbao

Re: site incorrectly blocked

Post by VirusBuster » Tue, 14 Mar 2017, 10:15

Topic closed due to lack of response
TOPIC CLOSED
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

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