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[CLOSED] unable to use online installer
Posted: Sun, 05 Mar 2017, 11:32
by Shinojmkd
When I try to install panda by the online installer which I have downloaded from
https://myaccount.pandasecurity.com I get "cannot connect to the internet error".
- Capture.JPG (93.24 KiB) Viewed 19791 times
as you can see in the attached screenshot the internet is available, I was browsing online with chrome while taking this screenshot.
is there any way to fix this issue?
because of this, there is soo many "Panda Free antiviruses" in "
https://myaccount.pandasecurity.com".
is there any way to remove them?
Re: unable to use online installer
Posted: Wed, 08 Mar 2017, 15:29
by VirusBuster
Does the installation continue if you click Try again?
Are you using a proxy to connect to the Internet? Check the proxy settings in the Internet browser
I'm afraid that there is no way to remove them right now
Add a suggestion at
http://support.pandasecurity.com/forum/ ... m.php?f=97
Re: unable to use online installer
Posted: Fri, 10 Mar 2017, 08:56
by Shinojmkd
No, When I click Try again, it flashes and shows the same window again.
- Capture.JPG (113.51 KiB) Viewed 19750 times
As you can see in the screenshot there is no Proxy Configured.
Are you able to replicate it in your Computer?
Re: unable to use online installer
Posted: Fri, 10 Mar 2017, 13:24
by VirusBuster
What is the value of the follwing registry key? 0 or 1?
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Globaluseroffline
If its set to 1, change it to 0, reboot the PC and try installing again
Re: unable to use online installer
Posted: Sat, 11 Mar 2017, 15:19
by Shinojmkd
It will take some more time to test this and reply, please don't close this thread.
Re: unable to use online installer
Posted: Sun, 12 Mar 2017, 10:56
by Shinojmkd
- Capture.JPG (152.35 KiB) Viewed 19716 times
The value was 0, I changed it into 1 and changed back now the installer can connect.
thanks
Re: unable to use online installer
Posted: Sun, 12 Mar 2017, 11:40
by Shinojmkd
the online installation file works for "panda advanced protection"
it's not working for "panda complete protection"
do all users experience this issue?
Re: unable to use online installer
Posted: Mon, 13 Mar 2017, 10:33
by VirusBuster
Shinojmkd wrote:The value was 0, I changed it into 1 and changed back now the installer can connect.
Thanks for the feedback, although its a strange behavior
Shinojmkd wrote:it's not working for "panda complete protection"
What do you mean? Do you receive any error?
Re: unable to use online installer
Posted: Mon, 13 Mar 2017, 15:32
by Shinojmkd
Yea, when I try to install advanced protection its works fine.
but when I try to install complete protection the way it shows the error.
that doesn't make any sense does it?
but it's true.
Re: unable to use online installer
Posted: Tue, 14 Mar 2017, 09:43
by VirusBuster
Shinojmkd wrote:but when I try to install complete protection the way it shows the error.
When you mean the error, do you refer to the message asking for proxy settings or any other error?