[CLOSED] unable to use online installer
[CLOSED] unable to use online installer
When I try to install panda by the online installer which I have downloaded from https://myaccount.pandasecurity.com I get "cannot connect to the internet error".
as you can see in the attached screenshot the internet is available, I was browsing online with chrome while taking this screenshot.
is there any way to fix this issue?
because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?
is there any way to fix this issue?
because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: unable to use online installer
Does the installation continue if you click Try again?
Are you using a proxy to connect to the Internet? Check the proxy settings in the Internet browser
Add a suggestion at http://support.pandasecurity.com/forum/ ... m.php?f=97
Are you using a proxy to connect to the Internet? Check the proxy settings in the Internet browser
I'm afraid that there is no way to remove them right nowShinojmkd wrote:because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?
Add a suggestion at http://support.pandasecurity.com/forum/ ... m.php?f=97
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: unable to use online installer
No, When I click Try again, it flashes and shows the same window again.
Are you able to replicate it in your Computer?
As you can see in the screenshot there is no Proxy Configured.Are you able to replicate it in your Computer?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: unable to use online installer
What is the value of the follwing registry key? 0 or 1?
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Globaluseroffline
If its set to 1, change it to 0, reboot the PC and try installing again
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Globaluseroffline
If its set to 1, change it to 0, reboot the PC and try installing again
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: unable to use online installer
It will take some more time to test this and reply, please don't close this thread.
Re: unable to use online installer
thanks
Re: unable to use online installer
the online installation file works for "panda advanced protection"
it's not working for "panda complete protection"
do all users experience this issue?
it's not working for "panda complete protection"
do all users experience this issue?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: unable to use online installer
Thanks for the feedback, although its a strange behaviorShinojmkd wrote:The value was 0, I changed it into 1 and changed back now the installer can connect.
What do you mean? Do you receive any error?Shinojmkd wrote:it's not working for "panda complete protection"
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: unable to use online installer
Yea, when I try to install advanced protection its works fine.
but when I try to install complete protection the way it shows the error.
that doesn't make any sense does it?
but it's true.
but when I try to install complete protection the way it shows the error.
that doesn't make any sense does it?
but it's true.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: unable to use online installer
When you mean the error, do you refer to the message asking for proxy settings or any other error?Shinojmkd wrote:but when I try to install complete protection the way it shows the error.
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them