[CLOSED] unable to use online installer

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Shinojmkd
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[CLOSED] unable to use online installer

Post by Shinojmkd »

When I try to install panda by the online installer which I have downloaded from https://myaccount.pandasecurity.com I get "cannot connect to the internet error".
Capture.JPG
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as you can see in the attached screenshot the internet is available, I was browsing online with chrome while taking this screenshot.
is there any way to fix this issue?
because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?
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VirusBuster
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Re: unable to use online installer

Post by VirusBuster »

Does the installation continue if you click Try again?
Are you using a proxy to connect to the Internet? Check the proxy settings in the Internet browser
Shinojmkd wrote:because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?
I'm afraid that there is no way to remove them right now
Add a suggestion at http://support.pandasecurity.com/forum/ ... m.php?f=97
Regards,

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Jorge Torre
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd »

No, When I click Try again, it flashes and shows the same window again.
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As you can see in the screenshot there is no Proxy Configured.
Are you able to replicate it in your Computer?
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VirusBuster
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Re: unable to use online installer

Post by VirusBuster »

What is the value of the follwing registry key? 0 or 1?
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Globaluseroffline

If its set to 1, change it to 0, reboot the PC and try installing again
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Jorge Torre
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd »

It will take some more time to test this and reply, please don't close this thread.
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd »

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The value was 0, I changed it into 1 and changed back now the installer can connect.
thanks
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd »

the online installation file works for "panda advanced protection"
it's not working for "panda complete protection"
do all users experience this issue?
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Re: unable to use online installer

Post by VirusBuster »

Shinojmkd wrote:The value was 0, I changed it into 1 and changed back now the installer can connect.
Thanks for the feedback, although its a strange behavior
Shinojmkd wrote:it's not working for "panda complete protection"
What do you mean? Do you receive any error?
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Jorge Torre
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd »

Yea, when I try to install advanced protection its works fine.
but when I try to install complete protection the way it shows the error.
that doesn't make any sense does it?
but it's true.
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Re: unable to use online installer

Post by VirusBuster »

Shinojmkd wrote:but when I try to install complete protection the way it shows the error.
When you mean the error, do you refer to the message asking for proxy settings or any other error?
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