[CLOSED] unable to use online installer

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Shinojmkd
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[CLOSED] unable to use online installer

Post by Shinojmkd » Sun, 05 Mar 2017, 11:32

When I try to install panda by the online installer which I have downloaded from https://myaccount.pandasecurity.com I get "cannot connect to the internet error".
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as you can see in the attached screenshot the internet is available, I was browsing online with chrome while taking this screenshot.
is there any way to fix this issue?
because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?

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Re: unable to use online installer

Post by VirusBuster » Wed, 08 Mar 2017, 15:29

Does the installation continue if you click Try again?
Are you using a proxy to connect to the Internet? Check the proxy settings in the Internet browser
Shinojmkd wrote:because of this, there is soo many "Panda Free antiviruses" in "https://myaccount.pandasecurity.com".
is there any way to remove them?
I'm afraid that there is no way to remove them right now
Add a suggestion at http://support.pandasecurity.com/forum/ ... m.php?f=97
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Jorge Torre
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd » Fri, 10 Mar 2017, 08:56

No, When I click Try again, it flashes and shows the same window again.
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As you can see in the screenshot there is no Proxy Configured.
Are you able to replicate it in your Computer?

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Re: unable to use online installer

Post by VirusBuster » Fri, 10 Mar 2017, 13:24

What is the value of the follwing registry key? 0 or 1?
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Internet Settings\Globaluseroffline

If its set to 1, change it to 0, reboot the PC and try installing again
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Jorge Torre
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd » Sat, 11 Mar 2017, 15:19

It will take some more time to test this and reply, please don't close this thread.

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Re: unable to use online installer

Post by Shinojmkd » Sun, 12 Mar 2017, 10:56

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The value was 0, I changed it into 1 and changed back now the installer can connect.
thanks

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Re: unable to use online installer

Post by Shinojmkd » Sun, 12 Mar 2017, 11:40

the online installation file works for "panda advanced protection"
it's not working for "panda complete protection"
do all users experience this issue?

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Re: unable to use online installer

Post by VirusBuster » Mon, 13 Mar 2017, 10:33

Shinojmkd wrote:The value was 0, I changed it into 1 and changed back now the installer can connect.
Thanks for the feedback, although its a strange behavior
Shinojmkd wrote:it's not working for "panda complete protection"
What do you mean? Do you receive any error?
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Jorge Torre
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Shinojmkd
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Re: unable to use online installer

Post by Shinojmkd » Mon, 13 Mar 2017, 15:32

Yea, when I try to install advanced protection its works fine.
but when I try to install complete protection the way it shows the error.
that doesn't make any sense does it?
but it's true.

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Re: unable to use online installer

Post by VirusBuster » Tue, 14 Mar 2017, 09:43

Shinojmkd wrote:but when I try to install complete protection the way it shows the error.
When you mean the error, do you refer to the message asking for proxy settings or any other error?
Regards,

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