[SOLVED] reinstallation of PANDAGOLD 2016 failed

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pascal92
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[SOLVED] reinstallation of PANDAGOLD 2016 failed

Post by pascal92 » Sun, 23 Apr 2017, 17:13

hello,

I had an error with PSevents.exe file and could not repair, so i tried to reinstall panda gold security, uninstallation was completed but, after reboot, the process failed after 1st download.

see attached files
zip file is too big
thank you for your help
it is urgent

pascal quero

mouratidou
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Error message when I Reinstall Panda Antivirus Pro

Post by mouratidou » Sun, 23 Apr 2017, 21:04

Error report :
PsNanoLog_B4.zip

The file was too big to upload it

rcr.nunes
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Panda instalation problem

Post by rcr.nunes » Sun, 23 Apr 2017, 22:46

Hello, i'm having some problems installing Panda Global Protection in a windows XP machine.

Getting into detail, the panda antivirus was already instaled but was having some problems:
- double-clicking the desktop icon would not open the program
- the icon wouldn't appear in the far right corner of the windows taskbar

So I decided to reinstall the antivirus. It uninstaled fine but now it won't install again, as it says an error ocurred and tells me to download the offline installer and to try again.
I did but with no improvement, and this time it provided the log files in a .zip file as the one in the attachments.

I have already tried installing windows installer 4.5 and running rootsupd.exe (unlocked in the properties) but with no positive outcome.

I've been panda's client for several years and this is the first time happening, would be thankful for any help and support provided.


The file was too big and so i provide a link,
https://drive.google.com/open?id=0B6US6 ... nVhMER2TVk
Thanks in advance for your reply, kind regards

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VirusBuster
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Re: Panda instalation problem

Post by VirusBuster » Mon, 24 Apr 2017, 17:15

We are working on a new installer that will correct the installation issue
Keep an eye into this thread where we will publish when the installer is released
http://support.pandasecurity.com/forum/ ... =93&t=6276
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

rcr.nunes
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Re: Panda instalation problem

Post by rcr.nunes » Mon, 24 Apr 2017, 18:09

Thank you very much for the swift reply, will be alert to the thread indicated.

Thanks once again and keep up the good work :)

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VirusBuster
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Location: Panda HQ - Bilbao

Re: Panda instalation problem

Post by VirusBuster » Wed, 26 Apr 2017, 17:45

Please check this thread: http://support.pandasecurity.com/forum/ ... =93&t=6276
We have updated the progress some minutes ago
Regards,

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Jorge Torre
TechSupport Department - Panda Security

I don't reply to private messages unless I have previously requested them

rcr.nunes
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Re: Panda instalation problem

Post by rcr.nunes » Thu, 27 Apr 2017, 18:11

Installed panda global protection now with no problems.

Thanks and keep up the good work :D

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