Not Able to Enable Monthly Subscription

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Shinojmkd
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Not Able to Enable Monthly Subscription

Post by Shinojmkd » Wed, 08 Nov 2017, 15:13

When I turn on Monthly Subscription It automatically turns itself off, is this a bug?

Darth Panda
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Re: Not Able to Enable Monthly Subscription

Post by Darth Panda » Thu, 09 Nov 2017, 10:10

Dear Client

what product?
what version?
where do you turn it on?
Are you a registered client?
please provide by private message your client number.

regards,
Technical support – Panda Security
www.pandasecurity.com

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Shinojmkd
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Re: Not Able to Enable Monthly Subscription

Post by Shinojmkd » Thu, 09 Nov 2017, 12:01

From My accounts and the issue was the due date, I forgotten to update my card information there...

joseba.panda
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Re: Not Able to Enable Monthly Subscription

Post by joseba.panda » Thu, 09 Nov 2017, 12:09

Dear client.

Can you confirm us if that issue has been solved after updating the credit card information in your account settings?

Thanks in advance.

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Shinojmkd
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Re: Not Able to Enable Monthly Subscription

Post by Shinojmkd » Fri, 10 Nov 2017, 06:25

Yes, The issue was solved...

Darth Panda
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Re: Not Able to Enable Monthly Subscription

Post by Darth Panda » Fri, 10 Nov 2017, 09:10

Ok, we proceed now to close this case
Technical support – Panda Security
www.pandasecurity.com

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