Cannot install Panda Global protection

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deekadarkie
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Posts: 1
Joined: Sat, 03 Feb 2018, 07:46

Cannot install Panda Global protection

Post by deekadarkie » Sat, 03 Feb 2018, 08:35

Hi
I have some problem for install, it isn't complete and show "An error has occured during the process and it was not possible to complete the installation .... "

log file. PsNanoLog_6909.ZIP (The file is too big to loaded)
Can you please help me?

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot install Panda Global protection

Post by Darth Panda » Mon, 05 Feb 2018, 10:31

Hi,

Could you please send us the file to our FTP?

http://www.pandasecurity.com/resources/ ... 1508482639

Regards
Technical support – Panda Security
www.pandasecurity.com

Heatlander
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Joined: Tue, 13 Feb 2018, 21:02

Re: Cannot install Panda Global protection

Post by Heatlander » Tue, 13 Feb 2018, 21:05

I have the same problem.
I want to install global but Gold can not be uninstalled. Spanish text box appears with reference to zip file on C: \ Users \ (USERNAME) \ AppData \ Local \ Temp.

Darth Panda
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Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot install Panda Global protection

Post by Darth Panda » Wed, 14 Feb 2018, 10:11

Hi Heatlander,

Symptoms

The automatic uninstallation from Add or Remove Programs of the Windows Control Panel has not been completed correctly.
The services of my product have expired, I do not wish to renew and I want to stop getting the popups reminding me to renew my Panda product.

Solution


Uninstall your Panda product from the Windows Control Panel.


Only if this process is not completed correctly, it is advisable to completely remove files and registry entries of your antivirus. To do this, follow the instructions below:


Download and run the Panda Generic Uninstaller file to the Windows Desktop, for example.
Link: http://www.pandasecurity.com/resources/ ... taller.exe

Click Yes when a window showing the following message is displayed:
Do you want to run this uninstaller?
WARNING: It will reboot at the end to ensure a clean uninstall.

Image
Generic Uninstaller

The message Hit OK to reboot will be displayed, but even if the window is not displayed, reboot your computer once the uninstallation process is completed.
Technical support – Panda Security
www.pandasecurity.com

Heatlander
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Posts: 2
Joined: Tue, 13 Feb 2018, 21:02

Re: Cannot install Panda Global protection

Post by Heatlander » Wed, 28 Feb 2018, 18:01

Works like a charm!
Thnx Darth Panda!

Darth Panda
Official moderator
Official moderator
Posts: 1560
Joined: Tue, 24 Oct 2017, 12:04

Re: Cannot install Panda Global protection

Post by Darth Panda » Wed, 02 May 2018, 11:44

:D
Technical support – Panda Security
www.pandasecurity.com

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