Can't Instal Panda Global Protection

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Ana
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Joined: Fri, 05 Jan 2018, 19:38

Can't Instal Panda Global Protection

Post by Ana » Fri, 05 Jan 2018, 19:46

I can´t instal the product. It says that has an error. Attached the message.
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Panda.jpg
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Darth Panda
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Re: Can't Instal Panda Global Protection

Post by Darth Panda » Mon, 08 Jan 2018, 10:15

Hi Ana:

In order to solve the problem I need you to send me the file generated. You can download from the link at the message. I also need you to follow this instrucctions:

From a computer with Internet connection, download and save the Panda Support Information tool in your computer.
http://enterprise.updates.pandasoftware ... PSInfo.exe
Double click the file, so that the information about hardware and software from your computer is gathered.
Follow the wizard through and fill in all the requested fields. When the data collection finishes, select option Do not send, save local and send an email with the .7z file generated as soon as possible.

Note: The format of the file is:
COMPUTERNAME_[DATE-TIME]_PSInfo.7z
Attach to an email all files requested and send them to us to complete the study of the incident and solve it.

Regards,

Tech Support Department
Panda Security
The Cloud Security Company
Technical support – Panda Security
www.pandasecurity.com

Jexman Pro
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Re: Can't Instal Panda Global Protection

Post by Jexman Pro » Mon, 25 Mar 2019, 04:00

hello ana
Did you manage to solve the error? We would like to see how it went?

Darth Panda
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Re: Can't Instal Panda Global Protection

Post by Darth Panda » Mon, 25 Mar 2019, 18:32

On hold...
Technical support – Panda Security
www.pandasecurity.com

Silvia Alvarado
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Re: Can't Instal Panda Global Protection

Post by Silvia Alvarado » Mon, 25 Mar 2019, 23:28

I have the same problem is attentive to the solution of this problem.

Darth Panda
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Joined: Tue, 24 Oct 2017, 12:04

Re: Can't Instal Panda Global Protection

Post by Darth Panda » Tue, 26 Mar 2019, 11:47

The thing is:

Why don´t you install the latest available product, rather than the old version you are installing?

Do you have an account on

www.MyAccount.pandasecurity.com

?

If so, access your account, and download the installation file from there. then install.
Thsi will install the latest version for the product on your computer, which, by the way, now is called "Dome Complete"

If that does not work, contact us again.
Technical support – Panda Security
www.pandasecurity.com

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