W32/Exploit.gen FalsePositive

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RothSoft
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W32/Exploit.gen FalsePositive

Post by RothSoft » Fri, 11 Aug 2017, 14:15

Guten Tag!
Wir stellen Lehrersoftware her und vertreiben diese. Heute erreichte uns ein Kunde, der unsere Software von unserer Webseite herunterlud (www@lehreroffice@ch/download) und nun ein W32/Exploit.gen Fehler von Ihrem Antiviurs kriegt.

Wir sind uns ziemlich sicher, dass dies ein FalsePositive ist. Was müssen wir als Entwickler tun, damit diese Meldung bei Ihrem Virenscanner nicht mehr erscheint? Beziehungsweise, können Sie etwas dagegen tun?

Vielen Dank!

Freundlich Grüsst
Manuel Maag
Roth Soft AG

-----------------------

Good Evening!

We develop Software for Teachers. Today one of our customers reached out to us, because the panda Software says our programm has a "W32/Exploit.gen". We are pretty sure this is a FalsePositive. What can we do as devs, that this Warning disappears in your securitysoftware? You can download/scan and test the Software under www@lehreroffice@ch/download (LehrerOffice Desktop).

I hope you reach out to me!

Thanks & Regards
Manuel Maag
Roth Soft AG
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alexg
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Re: W32/Exploit.gen FalsePositive

Post by alexg » Mon, 14 Aug 2017, 23:54

I also am experiencing this issue with our customers. sensel.com/start

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CJ166
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Re: W32/Exploit.gen FalsePositive

Post by CJ166 » Sat, 26 Aug 2017, 02:24

Hi, refer the false positive case to techsupport@pandasecurity.com
Panda Partner Colombia.

RothSoft
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Re: W32/Exploit.gen FalsePositive

Post by RothSoft » Tue, 29 Aug 2017, 10:03

Hi CJ166

Thanks for the response!

Seems, that the email is not correct:
Fehler bei der Nachrichtenzustellung an folgende Empfänger oder Gruppen:
techsupport@pandasecurity.com (techsupport@pandasecurity.com)
Die eingegebene E-Mail-Adresse konnte nicht gefunden werden. Überprüfen Sie die E-Mail-Adresse des Empfängers, und versuchen Sie, die Nachricht erneut zu senden. Wenden Sie sich an den Helpdesk, falls das Problem weiterhin besteht.

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CJ166
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Re: W32/Exploit.gen FalsePositive

Post by CJ166 » Wed, 30 Aug 2017, 18:37

Panda Partner Colombia.

Darth Panda
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Re: W32/Exploit.gen FalsePositive

Post by Darth Panda » Tue, 07 Nov 2017, 13:06

lock
Technical support – Panda Security
www.pandasecurity.com

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