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Windows 10 problems

Posted: Sat, 02 Dec 2017, 05:07
by pitfall317
I just upgraded to Windows 10. My Panda antivirus Pro and firewall are turned off. When I check Services it says that PandaAgent, panda_url_filtering, PSUAService, and NanoServiceMain are running. But when I try to turn on the antivirus it turns on for about 5 seconds then turns off. I looked at a forum entry and it said something about Windows Update Trouble shooter turning it off. I've copied the quote below. But like I typed above everything seems to be running. There isn't anything to turn on.

After having studied the issue remotely, we discovered that the problem is caused by Windows Update Troubleshooter, which stops the Cryptographic service making Panda Protection Service (and all other dependant services) to be stopped as well as it depends on Cryptographic service to be started, but when it restarts it, it doesn't restart the dependant services
If this happens you will need to manually start Panda Protection Service from services.msc


This is SO annoying as I'm paying good money for Windows 10 to screw it up. Any suggestions is very appreciated.

Re: Windows 10 problems

Posted: Mon, 04 Dec 2017, 10:10
by Darth Panda
Dear Client,

If you did a hot upgrade on your operating system, our best advice is to reinstall the antivirus.

Regards,

Re: Windows 10 problems

Posted: Tue, 05 Dec 2017, 01:48
by pitfall317
I should've thought of that. That did the trick. Thank you!!

Re: Windows 10 problems

Posted: Tue, 05 Dec 2017, 10:10
by Darth Panda
YOu´re welcome.