Panda Global Protection hangs on activating window for more than 10 minutes

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BPCD1999
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Panda Global Protection hangs on activating window for more than 10 minutes

Post by BPCD1999 » Tue, 23 Jan 2018, 01:52

Hello, I just installed fresh Windows 10 Home on my new computer and I have a copy of Panda Global Protection that I'm trying activate through the internet. Any Panda products would hang at activating window for more than 10 minutes and I tried turning firewall off and reinstalling Panda Global Protection, no difference at all. Is there a way to fix the hanging issue with Panda Global Protection on my new computer?

BPCD1999
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Re: Panda Global Protection hangs on activating window for more than 10 minutes

Post by BPCD1999 » Tue, 23 Jan 2018, 02:09

I am running version 17.0.1 Global Protection 2016.

Darth Panda
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Re: Panda Global Protection hangs on activating window for more than 10 minutes

Post by Darth Panda » Tue, 23 Jan 2018, 10:59

let me suggest a change of version.

uninstall al traces from old installations by following the instructions on URL:

https://www.pandasecurity.com/usa/support/card?id=82011

Once deleted all leftovers, create an account on

myaccount.pandasecurity.com

(if you already have one, you can skip this step)

Now, register your activation code on your account.
Download the file for the latest version for your product:

http://acs.pandasoftware.com/Panda/PDC/190563/PDC.exe

save the file on your computer.
Run the file.

if it goes wrong, let us know

regards
Technical support – Panda Security
www.pandasecurity.com

BPCD1999
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Re: Panda Global Protection hangs on activating window for more than 10 minutes

Post by BPCD1999 » Wed, 24 Jan 2018, 01:54

Still having the activation hanging issue with Panda Dome in "Please wait while the product connects to the Internet for activation" after using the uninstaller and installing Dome... I might do a PC reset to see what happens.

BPCD1999
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Re: Panda Global Protection hangs on activating window for more than 10 minutes

Post by BPCD1999 » Wed, 24 Jan 2018, 03:02

I just did the Reset PC feature in Windows 10 and I can successfully activate Panda Global Protection without issues now. Thank you for your help. :mrgreen:

Darth Panda
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Re: Panda Global Protection hangs on activating window for more than 10 minutes

Post by Darth Panda » Wed, 24 Jan 2018, 11:51

you are very welcome
Technical support – Panda Security
www.pandasecurity.com

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