Panda Support Information

[VirusBuster]

In order to continue with the study of your incident and resolve it, Panda Security needs to gather the following data from the computer:

• Download the PSInfo.exe file into your computer and save it in your Windows Desktop.
• Double click on the PSInfo.exe to run the tool.
• Accept License agreement terms.
  The tool will automatically detect the customer ID. In case the Endpoint Agent is not installed, you will need to fill in the customer ID though.
• Give a brief description of the incident
• Select the affected product from the dropdown box. If the product is Panda Free Antivirus or any Consumer 2015 product, select Pro/Internet/Global/Gold
• Select Do not send, save local
• Click Start.
  A message will indicate that the tool has started to collect the required data.

When the data collection finishes, a new message indicates the path where the file has been saved to in the following format: COMPUTERNAME_[DATE-TIME]_PSInfo.7z

Attach the resulting PSInfo.7z file as a reply