Hi,
How can I whitelist the application. It detect the application as Virus with the message "Virus detected W32/Exploit.gen"
Panda AV used : Panda Free Antivirus Ver 15.1.0
[CLOSED] Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
Hi
Can you post a copy of the antivirus report?
Can you post a copy of the antivirus report?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
VirusBuster wrote:Hi
Can you post a copy of the antivirus report?
Here the report
Events Date/Time Status More details
---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
Synchronization 3/2/2016 5:35 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 3/1/2016 3:31 AM Synchronized Your protection has synchronized with the cloud against the latest threats.
Synchronization 2/29/2016 12:32 PM Synchronized Your protection has synchronized with the cloud against the latest threats.
Item unblocked 2/29/2016 12:29 PM Location: C:\Users\Admin\Downloads\StartConfigure.exe
Virus detected W32/Exploit.gen 2/29/2016 12:23 PM It will be deleted after restarting the computer Location: C:\Users\Admin\Downloads\StartConfigure.exe
Computer vaccinated 2/29/2016 12:10 PM Vaccinated
Computer vaccinated 2/29/2016 12:05 PM Vaccinated
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
We will need a password compressed copy of the StartConfigure.exe file
You can restore it from the quarantine
You can restore it from the quarantine
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
Hi,VirusBuster wrote:We will need a password compressed copy of the StartConfigure.exe file
You can restore it from the quarantine
This application will be install into multiple workstation that uses Panda antivirus, can you help whitelist/whitelable it?
Can I send you a Google drive link instead of sending a password protected zip file?
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
Sureweikee wrote:Can I send you a Google drive link instead of sending a password protected zip file?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
Thanks, How Can i send you privately?VirusBuster wrote:Sure
- VirusBuster
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- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
Attachments are not allowed on private messages
You can upload the file to any online storage server such as MEGA, MediaFire, Drobox... and provide me the download link
You can upload the file to any online storage server such as MEGA, MediaFire, Drobox... and provide me the download link
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
VirusBuster wrote:Attachments are not allowed on private messages
You can upload the file to any online storage server such as MEGA, MediaFire, Drobox... and provide me the download link
Hi VB,
I sent you the link via Private Message, Please check. TQ
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: Panda Ver 15.10 Give false positive. Detect as " W32/Exploit.gen", Please advice.
I have sent the files to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them