My name is Elisavet Sandalidi and I am the Sales Manager at TiSoft, a building desgin software company.
Several customers of our software have been complaining that Panda antivirus detects our software as a virus and deletes it. As a result, they have to reinstall our software again and again.
How can we submit it to analysis in order to flag it as secure.
Thank you in advance.
[CLOSED] False positive detection
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VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positive detection
I will send you a PM with the FTP details so that you can upload it for us to whitelist
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
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VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positive detection
Closed due to lack of response
TOPIC CLOSED
TOPIC CLOSED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them