[SOLVED] [04406625] False Positive Detection

[redesoft]

Hi, we are a software house that develops ERP software to gas stations. One of our executable file is being detected as a virus by Panda Antivirus through the virustotal.com . How can we submit it to analysis in order to flag it as secure. Thank you in advance.

[Txaber]

Hi,

You have to send an email to: falsepositives@pandasecurity.com including the detected files.

[redesoft]

Hi, we tried a few minutes ago but the email returned.

Subject: No se puede entregar: False Positive Submission

"No se ha podido realizar la entrega a estos destinatarios o grupos:

falsepositives@pandasecurity.com
El buzón de correo del destinatario está lleno y no puede aceptar mensajes por el momento. Intente enviar de nuevo este mensaje más tarde o póngase en contacto directamente con el destinatario."

[VirusBuster]

Can you post a password compressed copy of the file and a copy of the antivirus report?

[redesoft]

Yes. The report is https://www.virustotal.com/en/file/5bca ... /analysis/

[VirusBuster]

We have created the case 04406625 for this issue
We'll keep you updated

[VirusBuster]

The file won't be detected again with our next signature update

[redesoft]

Thank you very much!

We appreciate your help.

[VirusBuster]

ISSUE SOLVED