Hi Support,
Three Ships Helper.exe is being falsely detected as a virus by your software, Free Antivirus.
Please could this be added to your whitelist ?
Regards,
Rajesh
[SOLVED] False positive
- VirusBuster
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Re: False positive
Could you please provide a password compressed copy of the detected file and a copy of the antivirus report?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False positive
The helper file can be downloaded from http://cltest.threeships.nl/plugin/Thre ... Helper.exe
Please find attached a copy of the antivirus report.
Regards,
Rajesh
Please find attached a copy of the antivirus report.
Regards,
Rajesh
Re: False positive
hereby the attached copy of the antivirus report
Rajesh
Rajesh
- Attachments
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- AV report.rar
- (136.24 KiB) Downloaded 277 times
- VirusBuster
- Official moderator
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- Joined: Mon, 02 Apr 2012, 18:53
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Re: False positive
I have sent the software to our laboratory for being whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
This process takes quite a long time to be completed but it will eventually be whitelisted
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False positive
Thank you.
Is quite a long time a couple of weeks?
Regards
Is quite a long time a couple of weeks?
Regards
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False positive
It won't be detected again with the next signature update/synchronization
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them