Hello,
When we execute the file downloaded from the following URL, the security soft detect "False Positive".
Please deal with to "False Positive" and add to your Whitelist.
URL : http://www.funaihelp.com/home/file_down ... 102017.exe
Best Regard
[SOLVED] False Positive
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive
Can you please elaborate? How is it detected? can you provide a copy of the antivirus report?
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False Positive
Hello,
The phenomenon, Environment ,Procedure and Attachment file are the following contents.
<phenomenon>
After I execute the download file, the security software immediately detect false positive.
<Environment>
PC:Windows7 Ultimate(64bits)
Connect PC and Router via the Ethernet.
<Procedure>
1) Download the file "KODAKVERITE-PREINSTALLER-v10000-02102017.exe" from the following URL.
URL : http://www.funaihelp.com/home/file_down ... 102017.exe
2) Execute the above file.
3) After detect false positive, the attachement file "Immediately after activating the exe-file.png" is displayed.
And, the above file is deleted.
<Attachement file>
The name of attahcment file is "false positive.zip".
png file : the picure captured the desktop of PC.
txt file : the report file saved from "Event report".
* The above 2 files is compressed with Zip with password.
* The size of the zip file is "845 KB".
* The password sent you via PM.
The phenomenon, Environment ,Procedure and Attachment file are the following contents.
<phenomenon>
After I execute the download file, the security software immediately detect false positive.
<Environment>
PC:Windows7 Ultimate(64bits)
Connect PC and Router via the Ethernet.
<Procedure>
1) Download the file "KODAKVERITE-PREINSTALLER-v10000-02102017.exe" from the following URL.
URL : http://www.funaihelp.com/home/file_down ... 102017.exe
2) Execute the above file.
3) After detect false positive, the attachement file "Immediately after activating the exe-file.png" is displayed.
And, the above file is deleted.
<Attachement file>
The name of attahcment file is "false positive.zip".
png file : the picure captured the desktop of PC.
txt file : the report file saved from "Event report".
* The above 2 files is compressed with Zip with password.
* The size of the zip file is "845 KB".
* The password sent you via PM.
- Attachments
-
- false positive.zip
- (844.26 KiB) Downloaded 759 times
Re: False Positive
Hi,
I used the different password by mistake.
I upload the zip file again.
Please confirm the attachment file.
Best Regards,
I used the different password by mistake.
I upload the zip file again.
Please confirm the attachment file.
Best Regards,
- Attachments
-
- false positive.zip
- (844.26 KiB) Downloaded 786 times
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive
We have created the case 04499569 for sending this information to our laboratory
We'll keep you updated
We'll keep you updated
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False Positive
Hello,
Thank you for supporting.
Best Regards.
Thank you for supporting.
Best Regards.
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive
The file has been classified as goodware by digital signature, so it won't be detected again with the next signature update/synchronization
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Re: False Positive
Hello,
I have run the update.
I have just confirmed that the false positive is resolved.
<update information>
before false positive : 2/23/2017 4:33AM
after false positive : 3/2/2017 15:57PM
Thank you for quick your supporting.
Best Regards
I have run the update.
I have just confirmed that the false positive is resolved.
<update information>
before false positive : 2/23/2017 4:33AM
after false positive : 3/2/2017 15:57PM
Thank you for quick your supporting.
Best Regards
- VirusBuster
- Official moderator
- Posts: 7595
- Joined: Mon, 02 Apr 2012, 18:53
- Location: Panda HQ - Bilbao
Re: False Positive
ISSUE SOLVED
Regards,
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them
Jorge Torre
TechSupport Department - Panda Security
I don't reply to private messages unless I have previously requested them